BestRealDollReviews of bestrealdoll.com

Response from BestRealDoll· Sep 28, 2026

Hi, thank you for your feedback, and we sincerely apologize for the long wait and the difficulty you had reaching us. This is not the experience we want any customer to have. We would like to look into your order right away. Please email us at [email protected] with your order number, and we will prioritize checking your shipment status and send you a tracking update as soon as possible. -------------------------------------------------------------------------------------------------- Updated on October 23rd， Hi there, First and foremost, we sincerely apologize for the delay in your order and understand your frustration. While we have explained the reasons for the delay via email, we would like to clarify a few points for the sake of transparency. Customer Service: We have responded to your emails throughout the process. Our customer service team operates Monday through Friday, from 9:00 AM to 6:00 PM (Hong Kong Time, GMT+8), and replies to messages received over the weekend on the next business day. Shipping and Tracking: After you approved the factory photos, we arranged for your doll to be handed over to our logistics provider. Since you selected sea freight, your order was shipped as part of a consolidated shipment. The local tracking number could only be issued once the shipment completed the necessary customs procedures and reached our U.S. warehouse. We explained this process to you and provided the vessel information and available shipping updates in the meantime. Delivery Time: Sea freight typically takes around 35 business days, but peak-season congestion can cause unexpected delays. We regret that your shipment took longer than expected. According to our records, your doll was delivered on October 7. Goodwill Gesture: We would still be happy to send you a complimentary gift as a gesture of goodwill and hope to have the opportunity to improve your experience with us. Our Commitment: We have been serving customers for nearly 10 years and take pride in providing reliable products and sincere customer service. We never intentionally mislead our customers about shipping or delivery. We understand that the delay was frustrating, and we are sorry that your experience did not meet your expectations. Thank you for your feedback. We take it seriously and will continue working to improve our communication and shipping experience. Best regards, Best Real Doll Team

Response from BestRealDoll· Sep 10, 2026

Update on Sep 11th, Please check our working hours at https://www.bestrealdoll.com/pages/contact-us Working Hours: Monday to Friday, 9am - 6pm (HK time GMT+8) If you message us when we’re off work, we’ll get back to you on the next working day. If you have any questions, please feel free to contact us at [email protected]. Thanks BestRealDoll ------------------------------------------------------ Update on Sep 10th, Hi, We sincerely apologize for not replying to you promptly due to the time difference. During our working hours, we responded to your inquiries as soon as possible through both our online service and email. We apologize again for the delayed response. If you have any questions, please feel free to contact us at [email protected]. Best Regards, BestRealDoll

Response from BestRealDoll· Jul 1, 2026

Hi friend, Thank you so much for your patience throughout this process, and we sincerely apologize for everything you've been through with this order. We'd like to give you a clear summary of what happened: The first delay was caused by weather conditions affecting FedEx's shipping schedule, which was unfortunately out of our control. For the second shipment, it appears there was a miscommunication with FedEx — they seem to have misunderstood your situation and rerouted the package back to us, rather than holding it for you as intended. We completely understand how frustrating and stressful this whole experience has been, and we're truly sorry for the added stress it's caused you and your family. Please rest assured: we have already reshipped your doll, and it is currently on its way to you. We will keep a close eye on the tracking and update you as soon as we have new information. In the meantime, please don't hesitate to reach out at any time if there's anything specific you need or if your situation has changed — we're here to help and want to make sure this is resolved properly for you. We also want to confirm that we will cover all shipping costs related to this issue — you will not be responsible for any additional shipping fees. Thank you again for your understanding, and please let us know if there's anything else we can do. Best regards, Max -------------------------- Update on July 16, 2026(GTM+8) We're truly sorry to hear about your experience, and we want to thank you for taking the time to share it with us. Your satisfaction matters deeply to us, and we'd like to take a moment to walk through what happened, in the hope of clearing up any misunderstanding. 1. First delivery attempt: Your package was delayed several times due to weather conditions. Understandably concerned, you reached out to FedEx directly to follow up — something you had also mentioned to us. Unfortunately, it appears this led to a mix-up on FedEx's end: their system marked the package as "Refused by Recipient" and began processing a return. When we followed up with FedEx ourselves, they confirmed: "The system shows a scan record from June 15, 2026, noting that the recipient refused the package and it was entering the return procedure." We've kept the relevant records on file and are happy to share them if helpful. We want to be very clear: this return was not something we initiated, nor something you asked for. It appears to have been entirely a misunderstanding on FedEx's part, and we're sorry it caused you extra stress and waiting time. 2. Second delivery: Once the package was returned to our US warehouse, there was an additional delay in getting it back into our shipping queue, mainly due to time zone differences and processing speed on the warehouse side. We're sorry for the extra wait this caused — the doll ultimately arrived at your address on July 3rd. 3. Throughout this process: We noticed your message on June 22nd, where — even while frustrated with the shipping delays — you kindly acknowledged that our team had been responsive and supportive. We were genuinely moved by your trust in us, and we want you to know that we were actively monitoring your order and doing everything on our end to help move things along, even though the weather-related delays were outside our control. We know this experience wasn't the smooth one you deserved, and we're truly sorry for the frustration it caused. At Bestrealdoll, we care deeply about our customers and always strive to put service and quality first — and we'd love the chance to make things right with you. Please feel free to reach out to us directly anytime; we're always here and happy to help.

Response from BestRealDoll· Apr 20, 2026

Dear customer, We’re very sorry to hear about your experience and truly regret that the product did not meet your expectations. Regarding your concerns about the anatomical details, our dolls are produced based on fixed molds and standardized designs. However, we understand that personal expectations may vary, and we take feedback like yours seriously as it helps us improve our products. For the issues you mentioned with the openings and internal structure, we would have appreciated the opportunity to review photos or videos to better understand the situation and offer a solution. Unfortunately, since the doll has been destroyed, we’re unable to further assess or provide after-sales support in this case. We always encourage customers to contact us directly if they encounter any issues, as we are committed to finding a fair and reasonable solution whenever possible. Thank you for your feedback. Best regards, Max

Response from BestRealDoll· Apr 8, 2026

Hi Tim, We are very sorry for the trouble you experienced and sincerely regret any inconvenience this has caused. After looking carefully at your order and concerns, we would like to explain a few things: 一，Packaging and Shipping: You contacted us on March 18th, before placing your order, worried about possible damage during shipping and asked us to strengthen the box. We explained that the doll’s head and body are packed separately, with layers of bubble wrap and blankets for protection. Our US warehouse does not have extra materials for stronger packaging. To help avoid shipping problems, we suggested buying insurance, as shipping is sometimes out of our control. 二，Shipping Damage and Refund: About the damage in your photos, we quickly contacted the insurance company and told you that you could use the photos to ask for partial compensation. You agreed to a $270 refund, which we have now sent directly to your payment account. 三，Doll Quality: The doll you ordered is made of TPE and does not have a Yoga skeleton, so its internal frame is not very flexible. For future orders, we recommend adding a Yoga skeleton for more flexibility. We also offered an extra 5% refund, but we haven’t received your confirmation yet. Please let us know what you need so we can help. 四，Bank Information: The insurance company asked for your bank information to give the refund. We never asked for your personal banking details. We can also send the refund directly to your original payment method. 五，About BestRealDoll: BestRealDoll has been serving customers for almost 9 years. Customer satisfaction is always our top priority, and we never try to mislead anyone. We aim to provide honest and reliable service. 六，Next Steps: To fully resolve this, could you please tell our customer service team exactly what you need for this order? This will help us give the best solution and improve your experience. We really value your support and patience, and we hope to fix this issue to your satisfaction. Best regards, Max

Response from BestRealDoll· Sep 26, 2025

Sorry to hear that. To help you, could you please provide your order number? Unfortunately, I was unable to locate your order using just your name. Please make sure you send emails to [email protected]. We will reply to you during working hours. Thanks -------------------------------------------------------------------------------------------------- Update on Oct 13, 2025 (GTM+8) Hi we still did not get any reply from you. We really wish we can help you with your order. Please let us know how to assist: [email protected] --------------------------------------------------------------------------------------------------- Updateon Oct 29,2025(GTM+8) Hi we still did not get any reply from you. We always ship to the address provided by our customers. However, it seems we did not receive your email. Please feel free to contact us at any time — we’re here to help you! Please make sure you send emails to [email protected].

Response from BestRealDoll· Sep 9, 2025

Update on Sep 9, 2025 (GTM+8) Hi Sorry to hear that. Could you please send me more details about your order so I can check for you? ----------------------------------------------------------------------------------------- Update on Sep 12, 2025 (GTM+8) Hi we still did not get any reply from you. We really wish we can help you with your order. Please let us know how to assist: [email protected] Update on Sep 22,2025(GTM+8) Hello Sir We are very sorry for the inconvenience this has caused and would like to take a moment to explain the situation. You placed an order on our website on April 3, 2025. We promptly arranged shipment, and according to the tracking information (FedEx tracking number: 880285882933), the package was delivered to your shipping address on April 9, 2025. Four months later, you informed us that you still haven’t received the package and mentioned that the doll might have been delivered to a nearby address, not your own. We’d like to clarify this: the doll was shipped to the shipping address you provided when placing the order. However, we noticed that your billing address is different from the shipping address. Could it be possible that there was some confusion between the two? We have asked several times for your current or correct address, but have not yet received a response. Please understand that we have shipping and delivery confirmation from FedEx that shows the parcel was delivered to the shipping address you gave us. That said, we are willing to assist you further. Our logistics department has already contacted FedEx to start an investigation. We also encourage you to contact FedEx directly to inquire on your end. We are committed to resolving this matter with you. Thank you for your understanding and cooperation. Best regards, Max

Response from BestRealDoll· Sep 1, 2025

Update on Sep 1, 2025 (GTM+8) Sorry to hear that. To help you, could you please provide your order number? Unfortunately, I was unable to locate your order using just your name. Please make sure you send emails to [email protected]. We will reply to you during working hours. Thanks -------------------------------------------------------------------------------------------- Update on Sep 4, 2025 (GTM+8) Hi we did not get any reply from your side. Could you please contact us so we can help you better? Our service email is [email protected] We will reply to you in 24 hours at working days! ----------------------------------------------------------------------------------------- Update on Sep 12, 2025 (GTM+8) Hi we still did not get any reply from you. We really wish we can help you with your order. Please let us know how to assist: [email protected] ------------------------------------------------------------------------------------------- Update on Sep26,2026(GTM+8) We have carefully searched our order records for the past year but could not find any order matching your situation. We also did not find your order in our database, and we have not received any previous replies from you. To assist you further, could you please provide us with the email address you used when placing the order? If you are experiencing any issues with your order, we kindly ask you to contact our customer service team at [email protected] as soon as possible so that we can provide the best support.