Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
260 reviews
BestQoolSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Be Healthy. Be Happy. Enjoy your life.Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers. Why choose Bestqool? High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.FDA Registered Establishment and tested report: Our medical devices are manufactured by an FDA Registered Establishment. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.VISIT OUR WEBSITE
BestQool (bestqool.com) has 260 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 14 reviews with 1 star · Clear filters
Took over a month to get.
By Mitch E.
Response from BestQool· Jan 13, 2025
We sincerely apologize for the delay in your order. The changes in packaging requirements by the post office impacted the delivery timeline, and we deeply regret that this affected your shopping experience. When we encounter delays due to logistics, we have made it a priority to inform you and worked closely with you to provide the best possible resolution.
I placed a Christmas order on December 8, 2024. The website stated shipping was within five-eight days. It is December 22, 2024, and the ordered item has not been shipped. I have emailed requesting a refund. I will order from elsewhere! Order #4922 Unless you overnight it to me to be received no later than December 24, 2024, just cancel my order!
By Sherri L.
Response from BestQool· Dec 23, 2024
We deeply regret the inconvenience you’ve experienced with your recent order and we have processed your order according to your request. To express our apologies, we’d like to provide a small gift in the mail. We hope this gesture conveys our commitment to making things right. Thank you for your feedback—it helps us improve our services during peak periods. Should you decide to give us another chance in the future, we’d do everything we can to exceed your expectations.
I order 2 pieces with priority shipping and have not received product almost 3 weeks late ... contacted company and still stuck in shipping
By Drew D.
Response from BestQool· Dec 23, 2024
Sorry for the inconvenience caused by the delay in your order. We have assigned a dedicated team member to work directly with the postal service to address the shipping issue and expedite the resolution. We will provide you with updates as soon as we have more information. Thank you for your patience and understanding.
I ordered the Pro300 just before December, but when I received it a week later and opened the box, I could see that approximately 15-20 of the LED diffusers had fallen off (not sure if it was due to poor quality (it is Chinese made after all) or if the UPS guy dropped it really hard). When I asked for a replacement I was told I could only get a refund. When I checked the website, I noticed that Bestqool had raised the price by $180 since I had ordered it. So instead of sending me a replacement they wanted to screw someone else out of an extra $180 during the Christmas shopping season. Nothing says "Merry Christmas" like corporate greed.
By Jason
Response from BestQool· Dec 9, 2024
We take customer concerns like yours very seriously, and we apologize for the issues you've experienced with the LED diffusers. The situation you described during shipping is certainly not acceptable, and we understand the frustration it has caused. Regarding the price difference, we want to clarify that our product prices can fluctuate during special promotions, such as holiday sales. However, we have not raised the price by $180, as you mentioned in your review. Additionally, our customer service team is dedicated to handling all inquiries professionally, and we would never handle an issue in the way you've described. After seeing your review, we immediately reached out to you through Trustpilot, but unfortunately, we have not received a response yet. If you see this, please don’t hesitate to contact us directly via email. We are fully committed to resolving this issue and ensuring your satisfaction.
Can hardly reach any customer support. Reached out via email, text and WhatsApp, and no one responds. And you don’t even have a phone number to call
By AE L.
Response from BestQool· Sep 9, 2024
We sincerely apologize for the frustration you've experienced in trying to reach us. Please rest assured that we are currently in touch with you and working hard to resolve the issue as quickly as possible. Thank you for your patience, and we truly appreciate your understanding.
1.Stand must be opened to acces the electrical plug. 2.The elect. plug is so loose it disconnects with the slight movement. Device is usuless, keep turning off. 3. The electrical cord should be at lease 16ft. to reach from the wall plug to a chair or couch. 4. I would like my money returned. How do I return the device?
By Dwaine A.
Response from BestQool· Apr 23, 2024
Thank you for your feedback. We sincerely apologize again for any inconvenience caused. We've contacted you and really appreciate that you gave us the opportunity to rectify the situation. According to your requirement, we assisted you in returning the BQ40 and sent the replacement to you. Hope you are satisfied with the new one. If you have any concerns, please contact us directly. We would like to buckle down to fix your issues:)
