bestpoolshop.comReviews of bestpoolshop.com

I COULD NOT ACCESS THE LINK THEY PROVIDED FOR A RETURN OF AN UNUSED, NAVIGATOR PRO POOL VACUUM. THE UNIT WAS NEVER TAKEN OUT OF THE SHIPPING BOX. I AM DISABLED AND THE POOL SERVICE FOUND THAT I HAD A DEFECTIVE DIVERTER VALVE. THEREFORE, I TRIED TO INITIATE A RETURN THROUGH BEST POOL SHOP AND I USED AMAZON PAY. I CANNOT ACCESS THEIR WEBSITE AND HAVE REQUESTED A PREPAID RETURN SHIPPING LABEL THAT I HAVE NOT RECEIVED. WHAT A SCAM COMPANY. DO NOT BUY ANYTHING THROUGH THEM. I AM CONTACTING THE BETTER BUSINESS BUREAU,

Scammers through and through - complete with pre-written legal threats to silence customers and defend their grift. "For the record, we retain and preserve all communications, order details, IP logs, payment verification data, and related records associated with this transaction. This information is securely maintained and may be used as evidence to refute any false claims and to support our position in the event of any dispute, chargeback, or legal action. Let us be clear: Any publication or dissemination of false, misleading, or defamatory statements about our company on platforms such as Yelp, Google, BBB, or elsewhere will be considered libel. If such statements are made, we will pursue all available legal remedies, including but not limited to: Formal legal action for defamation Recovery of damages caused to our business reputation Recovery of all legal fees, attorney costs, and associated expenses This message serves as a formal notice to CEASE AND DESIST from making or publishing any false or defamatory claims regarding our company. We remain willing to complete your order once proper verification is completed. If you wish to proceed, comply with the verification request. If not, the order will remain on hold or be canceled in accordance with our policies. Govern yourself accordingly." My Story: I ordered a pool part from Best Pool Shop (bestpoolshop.com) expecting normal delivery. Instead, they held the order with zero cause or communication — no explanation, no updates, nothing. Customer service is deliberately designed to waste your time: you're stuck in an endless automated "category trap" loop with no real way to reach a human. After hours of attempts, I finally got through to an attendant who was rude, ignorant, and outright abusive. This isn't bad luck — it feels like a system built to take orders and then stonewall customers. Other buyers report the exact same pattern. Do not order from Best Pool Shop. Save your money, time, and frustration. Buyer beware — shop literally anywhere else.

This is a SCAM. Similar experience to what others have written. Sorry I didn't do more research before buying what was advertised as a Pentair OEM part. It's not. It's also defective. When I called to have it replaced, I got a letter back from their "Legal Department" and admonished not to contact my credit card issuer to pursue a refund. Glad it wasn't a very expensive purchase. Waiting to see if I will get the refund on my credit card.

THESE GUYS ARE CROOKS I'M AN Eaton Fire victim I purchased 2 Blue Devil Backwash hoses, 1-50 ft, 1-75 ft, i wasn't sure how long i needed, 5 days later i try to return the 50 ft as it says on their receipt returns within 30 days. The person would not refund my money he wanted to setup an account for me, I don't have a pool I only needed to pump the collected water out of the basement hole on my property. Terrible establishment.

These guys are dishonest scammers, stay far far away.

NEVER use this company. They are RUDE and unethical. I bought a gas valve last week that came today and it seems OK. I tried to purchase some valve items today but it went unbelievably crazy. I entered an order to ship to my other home, but since my billing address was different than my ship to address, they won’t do that. The workaround that their website offers says to use Amazon pay. It did not process and I tried calling. They have no customer service people and won’t speak by phone. I tried to text them , but they turned abusive, threatening, and have somehow blocking my business… this is a PRIME example of bad business. STAY AWAY. I should have read these reviews….

I placed an order with Best Pool Shop, and when the items arrived, they were damaged. The packaging was packed with just a poly bag with some paper stuffing (no boxes) — so it’s no surprise the products broke during transit. When I reached out politely to request a refund or replacement, instead of helping, the seller got really defensive and sent me some pretty harsh messages accusing me of fraud, threatening me with legal action. I provided clear photos of the damaged items and explained the situation, but they refused to listen. The whole experience was stressful and unprofessional. Our conversation unfortunately ended with them sending me a legal notice, claiming my allegation was false and an attempt at fraud. (What kind of fraud is this?? Why would I place an order and damage the items on purpose just to ask for my money back??) As a customer, I expect at least respectful communication and some accountability for inadequate packaging. Instead, I was met with threats and baseless accusations. I cannot recommend this company at all.

I blame myself for not doing a little research on this outfit. Ordered a part for my pool autofill. These jokers literally picked up a 9$ toilet valve, removed it from the box, discarded the small hose and clip, wrapped it in a USPS plastic bag(s) and charged me $29. Come on. Bad on me for using this company.