Was not impressed with the whole…
Was not impressed with the whole process. Felt like it could have been handled better.
By customer
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
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112 reviews
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Family owned and operated, Best Plumbing, Heating and Cooling understands the importance of maintaining a good home with proper HVAC and plumbing systems. With over 30 years of experience Best Plumbing, Heating and Cooling can resolve any of these issues to help provide a welcoming home for any of our customers.
Best Plumbing Heating and Cooling LLC (bestplumbingandhvac.com) has 112 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
112 approved reviews, newest moderated first
Was not impressed with the whole process. Felt like it could have been handled better.
By customer
After multiple visits, $1400, cameras being run into vents and no answers we decided we would just replace duct system under house as air not reaching back of house. No clogs or obstacles were seen however we do have several vents taped up to stay in place. We were told 2 weeks we would have estimate. It has now been months and no estimate, no reply back, no answers and winter is knocking at the door. Used to be a top notch company so very disappointed and not quite sure why unable to get an estimate to replace duct work.
By Sharkey
The technician was amazing. Thank you
By Margarita D.
Work that was done was very good. However, prices were absurdly high. I could've hired other professional plumbers at a substantial savings. Plus I had to argue to prove that a defective ball valve/shut off valve was actually from previous work you had done less than six months earlier.
By customer
Awesome service 😀
By customer
They were very knowledgeable and helpful with everything. I requested that they come out to service my A/C unit. It's an old A/C unit but works well. Additionally, they gave me a quote on a new A//C unit and heater system. It's not cheap but they did show me several payment options. My only issue is the fact that they charge a service call charge, then the A/C unit service charge and then a charge for driving to my house which is 19 miles from their office in Sydney. The total charge to service my A/C was $347. After calling a few other companies, two of which were in Scottsbluff, NE. Which is much further away and their quotes were less. And they don't charge to drive out.
By Bob
Response from Best Plumbing Heating and Cooling LLC· Aug 28, 2023
I want to reach out and thank you for your detailed review. I did take the time to review the phone calls and your invoice, I did find that our CSR did follow the process of quoting the inspection over the phone for you, as well as, the trip charge. However, we do not charge a service fee on inspections. We will need to train further on this to better inform our customers of our charges before coming to site. I reviewed the invoice and show we did not charge for that. Thank you again for your detailed review and I will update my CSR's on proper charges when it comes to inspections. Thank you for your military service and for your business.
The worker knew right away where all the problems were. He seemed very knowledgeable and efficient.
By Debra D. C.
Response from Best Plumbing Heating and Cooling LLC· Aug 16, 2023
Thank you Debra, glad your experience with our tech was great!
Was very pleased. People very pleasant and work very satisfactory.
By currently
Response from Best Plumbing Heating and Cooling LLC· Aug 7, 2023
Thank you for sharing your experience with us!