BestParkingReviews of bestparking.com

I booked a parking with them on May 7th at 130 PM and went to the spot but the entry was blocked with a sign that said Monthly parking only. So i went and find another parking. Then asked for refund but they denied my claim. Very bad business practice. I filed a complaint at BBB also. I will not recommend this company

DONT BOOK ON THAT APP!!! I booked a parking and fully paid for it. I came to the garage and it was full. The garage doesnt sync with that app and they didnt let me in. I had to look for another garage for 25 minutes (came late to my meeting) and I paid double. The worst thing is - This fraudulent company wont even refund me for service I never got!!!!!!

Used it for the first time this weekend. The pass I purchased would not pull up on my phone - it was absent - though I paid for it.

Reserved a parking space in SF a week in advance of performance: space reserved to be available from 11 a.m. to 5. Supposedly valet parking; extra for small SUV. Arrived at 11:50, more than an hour before performance. Garage was closed. Called best parking for help. After a frustratingly long wait, got a rep who, after putting us on hold again twice, couldn't help us. By the time we found parking and walked the added distance to our event, we missed the first 15 minutes of the performance. They did say my payment would be refunded, but I won't believe that until I see it.

First time using the app. Reservation for parking is super easy. Payment was a breeze. Fast forward to arriving at my parking reservation to find the parking lot fenced off and closed for construction. I was unable to connect with customer service after waiting on hold. My parking reservation was none refundable. My husband encouraged me to hang up because we needed to look for parking. We ended up missing the beginning of our event. So disappointed.

If I could give them zero I would…supposed to be free cancellation up until start time…needed to cancel 10 minutes before and the app wouldn’t let me…called and there was unusual high call volume and asked me to leave a message, so I was charged…it’s a total scam

Do not trust or use BestParking. I reserved parking days prior, paid extra for the size of my car (even though it is a mid sized SVU), verified before we left, yet when we arrived, the attendant told us it was there were no spaces left and if we had a problem to get a refund. Nothing more- left us to fend for another spot on one of the busiest weekends in NYC. Add to this that we were in town for a very meaningful family event, that we missed half of given the lack of parking in the location. Disgusted - should have read the reviews first. And now I have to spend time trying to get my money back (the attendant apparently had no will/ authority to refund). Awful company.

They have the worst customer service. They answered me once and were not helpful and then ghosted me. I paid for a reservation and the garage was full. I have to go through my credit card company to dispute the charge because they won't get back to me. fraudulent.