VERY DISAPPOINTING
Bestar2Go is a Everything2Go company I recently called to purchase an item (110-SFA444) with the low price guarantee and was told I could not do that (on bestar2go website .../helpcenter.aspx?page=about#lowprice). I was then told that I could not purchase individual pieces although the website states no such stipulation (on bestar2go website .../helpcenter.aspx?page=order). Additionally, I was told that I would be unable to return the single piece item, which again, goes against the publication on your website (on bestar2go website .../helpcenter.aspx?page=ship Returns & Damage Section) This is very unsettling as many items which tend to be boasted about are not honored or even attempted to be honored. Price match site was "on homeshoppingmalls website .../connexion-oversized-pedestal-ready-to-assemble-in-bordeaux-slate-bestar-93620-1139", but i was never able to get this far in the conversation with your rep based on the above "caveats" to your products and ordering process. After posting on their facebook page on Friday, I received a call from the owner stating that the rep was stating stipulations because many order the wrong items and return them, but that she said I did have the desk, so the piece was correct. He then went on to say that they typically don't sell parts but only complete sets, but their site is full of parts (pieces) which can be ordered without any stipulations, such as tray, doors, pedestals (like I was looking for, or more. He then offered to sell the desk at his cost of $124 + $30 freight which I found outrageous that the markup was so high as the piece on their site was $247 - over a 60% markup for being a middle man. Additionally, I am unsure where they get their original price of $413 which the state you are getting a 40% discount from, when the maker of the item itself, sells the unit for $243, less then their displayed discounted price.🤯 To top it all off, my post was removed, so I have reposted this as a review and will additionally post to other sites as well as the BBB. VERY DISAPPOINTING that companies feel operating like this is the norm.😤
By Michael J.