Bespoke PlushReviews of bespokeplush.com

I made a purchase for my character. I sent a reference image and the plush came in a completely different color, had numerous design issues, and color issues. I tried to get in contact and was told that they would be able to help me and then I would never hear back. I feel like i’m being dismissed and frankly the product being made poorly isn’t even based on my opinion, it is obviously the wrong color. I clearly had the main color a tan brown and I was given silver as the color instead and was never even aware of how it would look until it arrived. I feel like I got scammed and like they don’t care about my feedback because they have my money.

I love yall guys so much 10/10 worth the money Very detailed plush Support these people with love

They demanded that I pay more money than their own description would require. I asked for a refund instead, if they would not make my plush, since I was having financial difficulties. They have ignored every single message, and a month later, I have still received no response. Do NOT risk your money with these people, they will take it and run. EDIT: A month of no replies to multiple messages, and yet they are suddenly able to refund me as soon as I post a public review. Make of that what you will.

I am genuinely blown away by the product I received from Bespoke. I didn’t know what to expect, since I’d never ordered from them before, and the character I was having made was quite complicated, but they absolutely knocked it out of the park. I specifically left a note saying that the multi layered clothing is the character could be seen in one piece if that made it easier, and that it didn’t have to be removable, and they ended up making every piece individually (and it’s all removable) Be prepared for the colors not to be spot on, since minky doesn’t come in a huge range of color, but the designers will definitely do their best to bring your design to life as accurately as possible

I have recently received my next plushie and I love it so much!!! This company never ceases to amaze me!!! This is one of the best plushie companies I’ve ever seen in my life!!!

I'm rewriting my review because it was incredibly lengthy so im going to shorten it, I've had my plush for a long time, and it's nearly a year since I order it. I still adore my plush! The material this company uses is very smooth and soft to the touch, and squishy. I like to take photos of it and send to my friends all the time. The company excels at adding small details and embroidery, so don't be afraid to add small details like patterns. My only complaint is that they struggle a bit with human/anime-like characters compared to abstract and animal characters. (Mine is a bit too flat, so maybe a 3 sided view design of the plush would work best?) My plush has bulky arms and too short of a torso, which makes the legs look odd. Along with hair placement and sewing that also looks strange. With production times, as far as I know, they ship them in bulks, which makes delivery longer than estimated. If you're buying, don't expect the plush to be on the estimated time, especially during the holidays. (I got mine on around week 14-15?)

If I could give this company 0 stars I would. I don’t even believe these 5 star reviews are even from real customers. I also ordered my plush (order #2191) for my autistic son at the beginning of October. It’s all he ask for for Christmas. It was suppose to be here before Christmas. I sent several emails to the company and never got a response until I made a negative review on BBB website. They sent me an email and said they were sending my order next day but they didn’t. They’ve sent 3 emails rescheduling my order. The last email said it was suppose to be here 3 weeks ago and they haven’t sent out anymore emails updating me. They aren’t responding to my emails. I’m seriously thinking about suing this company. My son has literally ask me every single day after Christmas about this plushie. It has been a really mentally straining experience. I hate seeing the disappointment in my son’s face everyday. This company is a complete scam. No matter how legitimate this company may look I assure you it is not. Whatever you do…do yourself a favor and don’t buy anything from them.

Today is february 6, 2024. I placed my order on october 28, 2023 and i still do not have my order. The customer service has assured me several times that my order was going to be made and delivered by christmas. After that, i was told it would be delivered by the first week of january, then the middle of january, then the end of january. Now were already 1 week into february and still nothing. I really wanted this order for a christmas gift for my sister and her daughter, i ordered a matching set of 2 and still have nothing. Customer service only seems to respond when they feel you will cancel the order so they can keep your money. After some complaints to them i told them to give me updates or i would cancel with my credit card company and they didnt respond. A few days later i called my credit card and cancelled and the next day they started emailing me. I agreed to reverse the cancellation if they gave me free shipping which cost me almost $50 alone. They refunded that and i agreed to call my credit card company and cancel the charge back. Now a month later and i still dont have it. I emailed them over and over asking for updates, and no response. Then i tell them i will call my credit card company for again for cancellation and tell them i may get a lawyer involved for mental anguish and theft and the next day they tell me its going to ship. They also told me last week when i wanted to cancel again that they would still ship me the plushes and that they would refund my purchase because of my experience. I said yes ok refund my purchase and they didnt. I have it all in writing in my email conversations with them and i will be contacting my credit card company to get my money back for this purchase. Complete scam and worst customer service i have ever seen. I looked into it, the factory they produce these in is in india, a place known for scams. I regret this entire experience so much. Please do not buy a plush from here, take your business to an etsy shop, i have had multiple made on etsy with no issues. I wish i could include photos of the emails they sent but it doesnt allow me to do that here. Maybe i can figure out how to do that on a google review so everyone can see the repeated lies from them and how dumb and gullible i have been. Never ever again. Edit march 26, 2024 Was told in emails that for my inconvenience that i would receive a full refund for the purchase. The refund i received was a month prior to them telling me this, i told them i wanted to cancel the order and to not lose the sale to give me free shipping and they agreed. After not receiving the item for another month i was trying to contact them alot during this, and they barley respond, a customer service person emailed me saying my item was going to ship out that week and i would also get a full refund for my bad experience. I never got the refund and the items came about 45 days after that. They told me about 4 times that it was being shipped out that day or the next day or that week. I placed my order on october 28 2023 and didnt recieve my items until february 23 2024. On top of that, them items were not to my specifications and 2 of the colors i requested were not included, so its not a replica of what i ordered. Do no order from here, order from someone on etsy, i have placed several orders with sellers on etsy for similar stuff and never had any issues.