Shari's BerriesReviews of berries.com

So bad. Company has seriously gone downhill. My last two orders have been a nightmare. It may be because the contractors they use suck. Just ordered strawberries for my Mom for Mothers Day to be delivered the day after Mothers Day. No delivery. Called. Said they would be delivered Wednesday. Nope. Delivered Thursday and the ice was melted, the chocolate on the berries was melted , it was just a mess. On my last order, the berries i sent were extra small and they resent another order and the berries were better but not the same as in previous orders. Im done now. Two strikes and your out. Never again. Nor will I ever order again from 800 Flowers.com; same company

If I could give them zero stars, I would. I placed an order for my mom in plenty of time for them to be delivered before Mother's Day, something I'm very picky about. They were supposed to arrive Thursday or Friday. On Wednesday they were shipped, and on Friday night, they were still in the same place they had started - a FedEx facility in Pennsylvania. I called Shari's Berries to rectify the situation, and the call center agent was difficult to understand and wouldn't listen to what I wanted. The US call center gentlemen seemed to be more helpful, but I found out five days later did nothing - not cancel my order, not start my refund, NOTHING. The company has no system to correct errors in a timely manner, so you're just stuck with their terrible customer service. It takes hours of hold time to actually talk to someone, and when you do, they don't help. So...five days and ANOTHER customer service agent (who stopped responding to me in the chat) later, and I still can't get a confirmation that the order is canceled and refunded. The strawberries did finally arrive today...after sitting in Pennsylvania for a week. The cold packs were thawed; the strawberries were rotting, and the chocolate was melted all over the box. They were disgusting. Thankfully, Amazon was able to supply a delicious alternative for WAY less money. Shari's Berries and all of their affiliates have permanently lost a customer.

This company is HORRIBLE!!!! I had been seeing the commercials on TV and on my phone about how good these berries were. My son asked me what I wanted for Mother's Day so I said the Shari Berries!!!! Never again. I received these berries warm. There was no chill on the box anywhere and the cold pack was warm liquid. The Fed Ex man left them on porch didn't even ring the doorbell. They had been out there 1 1/2 hours before I saw them and I know this because I reviewed my ring camera. The chocolate was off all the berries and they were mushy. This was the worse service I have ever seen. Don't believe all the commercials do not order from these people. My son called them and got a refund with no problems. My first and last time asking for this mess. The people who are talking about these berries on the radio are getting paid for saying they are good so they don't really care about it.

I've used their service twice. The first time actually went very smoothly! I was pleased with how quickly they delivered the product and the quality they provided. The second time was less than stellar. The strawberries were moldy, melted, and 3 days late! I paid an extra $15 to have them delivered during their peak time before Mother's Day, which did not happen. I called and explained the situation to a customer service rep. To her credit, she was very kind and expressed her dismay at the situation. She offered to redeliver the order "free of charge" (as if I hadn't already paid lots of money for this service lol) and give me a $20 credit towards a future purchase. I told them I liked the idea of the redelivery but would prefer the $20 in refund form because I wouldn't be using their service again in the future. I was told if I didn't want to do the redelivery with the $20 credit the only other option was a 50% refund on the money I'd spent. So, in summary, they charge a lot of money for a hit and miss service and will not offer full refunds when they fail to deliver on their end of the deal and you as the customer does nothing wrong. Not a great company, so I will be looking elsewhere in the future if I use this type of service again.

Ordered product and paid for delivery on a specific day, yet 7 1/2 days later the berries have yet to be delivered. If you are in the business of shipping a perishable product, work with the proper ship method to get it delivered in an appropriately timely fashion. After the original ship date was exceeded by over 24 hours, I was first offered a 50% refund! Yes, 50% and a discount coupon for my next order-like THAT will ever happen! Was finally told I was refunded, but of course I have yet to see that transaction happen. I sure enough saw the initial charge happen immediately! Don't suggest using this company EVER!!

I wish I could show you the picture of the final product, it didn't look nothing like the picture, plus my mother want home and they left it with someone we didn't even know, took us hours to get it back froer come back to this company, I'm sorry not worth the money

This is a terrible company. I ordered chocolate covered strawberries, one dozen for my daughter and one dozen for me. They were to be delivered the day before Mother's Day. Well, my daughter received hers on Mother's Day and was very pleased. My order sat in a FedEx facility for two days and when I called FedEx I was told that the facility closed at 10:00AM on Mother's Day and no deliveries were going out. Well, on the Monday after Mother's Day I received hot, cracked, and destroyed chocolate covered strawberries. After speaking with the company I was promised a new shipment of the original order. That didn't go well either. When I received the email confirmation it indicated I was receiving a 1/2 dozen different type of berries. I called back and asked for a complete refund of my money. Don't waste your time with this company. This is the worse experience I've had online...ever.

I would give them negative stars if possible. This company is a joke. Don’t do it. It’s a trap. Unless you like throwing money away and not giving spoiled Mother’s Day gifts to your loved ones. I ordered one dozen chocolate covered strawberries on the 7 days before Mother's Day. They were set to arrive the day prior to Mother's Day. They ended up arriving the Monday after Mother's Day covered in mold and baking hot. The chocolate was all over the inside of the box and this came along with the most unpleasant smell. After spending time over the phone with their customer service throughout multiple phone calls, they will not issue me a refund. They have the worst customer service team that I'm almost certain is outsourced. It is almost impossible to understand what they are saying when they aren't stuttering. They do not even want to help. It's pathetic. Almost a hundred dollars down the drain. I just wish there were more places to leave reviews of this place.