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2.1/ 5

Poor

16 reviews

bentgo.com2.1Poor

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About bentgo.com

Bentgo is the #1 lunch box, lunch bag, and meal prep brand that's trusted and loved by parents and children. Our award-winning products are here to support you and your family with sustainable solutions for a healthier, more delicious day at school, the office and more!

bentgo.com (bentgo.com) has 16 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.

Website: bentgo.com
Category: Lunch & Catering
Listed on The Fair Hearing: 2026

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Apr 27, 2026

Poor Customer Service for a Very Simple Situation

I was looking to place two orders. I signed up for the marketing to receive the first time customer discount. They were also having a sale for 20% off stainless steel. I intended to place two separate orders to get 15% off one order and then 20% of the other. I accidentally placed the order for all three items. Since it's the weekend, I couldn't get help immediately. I called on Monday morning and the woman said they wouldn't be able to help because the first order couldn't be cancelled. She also said that I wouldn't be able to use the welcome discount since it wasn't my first order. The discount was showing in my cart, so I placed the order so that she could see it was allowing me to use it. She then decided to call her supervisor, who both decided this was not worth helping bc when she came back she said that none of my orders could be cancelled and that I would have to return what I didn't want. EVEN THE ONE I PLACED ON THE PHONE?? I LITERALLY JUST PLACED IT. That doesn't check out. All of this for literally $5.00, I even asked if she could just cancel the order it worked on, and just refund the $5.00 to my account. That is what the solution should have been from the beginning. Not to have to argue why I deserve a $5.00 discount. If this is not rectified, I will absolutely return everything on principle alone bc this is ridiculous. Customer Service is not difficult. You need a better team. I don't know if this is greed or incompetence.

By Frankie

Response from bentgo.com· Apr 27, 2026

Hi Frankie, Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you've encountered. You're absolutely right, this situation should have been simple to resolve, and we're sorry that it wasn't handled with the care and flexibility you deserved. This is not the level of customer service we aim to provide, and your feedback about needing a better approach is heard. We'd like the opportunity to make this right and restore your confidence in Bentgo. Please contact us at 657-275-3738 or [email protected] so we can assist you directly and find a resolution that works for you. Thank you, Jessica Bentgo Customer Support