Reliable, quick, and reasonably priced.
Purchased the perfect saddle bag for my Brompton at a reasonable price. And not to mention the item arrived in record time. I will definitely do business with Ben's again!
By Victoria
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 697 reviews with 5 stars · Clear filters
Purchased the perfect saddle bag for my Brompton at a reasonable price. And not to mention the item arrived in record time. I will definitely do business with Ben's again!
By Victoria
Ordered a number of items one, of which was out of stock..salesman called to inform me, and offered option that was higher quality at the same Price!! Now that's great business..received it quickly with free shipping!!
By MGordon
Bought a bike from them online sight unseen. They were super easy to deal with and very responsive with my questions. Excellent customer service and attention to detail. I highly recommend doing business with them and I will continue to do so in the future. Everything was shipped on time and as indicated.
By TD from C.
I submitted a price match, and the response came back the same day. Shipment was free and fast. Would definitely shop with Ben's Cycle again!
By Christian
found the exact item i needed at a very low price. It was delivers very quickly.
By David
Low price and quick turnaround. They were great!
By Luke
This place is great. They know their stuff. Great service and great prices. I highly recommend!
By Rob R.
I was looking for a set of orange Candy 2's. Ben had them for waaaaaay cheaper the everyone else and super fast shipping. I will for sure be coming back.
By Darrell from C.