benisouk.comReviews of benisouk.com

Please don’t order for the this company. I ordered my rug on may 22nd and it arrived September 5th! Crazy long lead time and only to have the rug be off in color like not simply a shade off it was completely different colors. The rug was 6-8” bigger on both sides. It came with fringe on one side. The worst part is the rug smelled a like cat pee. I contact “customer” service and they said all of this in normal for their rugs. So disappointed and confused how a company can function like this.

The company was extremely accommodating and easy to work with. Like clockwork, my custom sized rug arrived within the 12 week timeframe. This is my second rug and have been very please with the style, color and quality and love that is made by and supports an Artisan community!

The rug is stunning. And they provide information about how to care for it and how it will change as it settles and matures. Excellent product. Excellent service. Love it.

Ordering was easy and communication throughout shipping was excellent. I was a little worried about purchasing something sight unseen, but the worry was unjustified... the rug was even more beautiful in person. The quality of the rug was superior to what I've seen at many very nice local retail stores like Pottery Barn or Crate and Barrel, and the price was so much more approachable than what I found in importer rug gallery stores. I love it so much, I'm already stalking the website for my next purchase.

I ordered three rugs from Benisouk and received the first one this week. The quality is exceptional, the colors are sharp, the pile is very thick, it is like walking on a cloud. And as important as the quality of the product, the customer service is both prompt and courteous! Shelia Lohmiller Chair Emerita/Founder NEWH, Inc.

This rug is so vibrant, beautiful, and soft. I am beyond impressed with the quality of the Amadur, Vintage azilal rug. When I saw that my son’s initials were in the rug, I knew it was meant to be in our home. I absolutely love it and I’m looking forward to buying another heirloom piece for my home.

The rug is excellent, best in our house by a margin. And the price is reasonable, if a little high, given the quality. I have no complaints about the product. But, the company leaves a bit to be desired logistically. There is a significant factory lead time with no real updates during that time. No schedule. No date that you should expect more information. No one to contact. There's a number you can call and leave a message; maybe they'll call you back? Worse, the website doesn't really have a concept of "factory lead time", so the interface reports "ready". I think a few automated followup emails to reinforce "we've got your order and are working on it; lead times are usually around a month or two so expect a followup email on XX/XX/XXXX" wouldn't be too big of an ask. Especially because, with other suppliers, "ready" for a month can mean "your order is rotting in a warehouse somewhere".

The rug and the customer service were all really great. Let me be super clear- I LOVE the rug - it is better than I hoped for! The only issue was that it took about 6-7 months for it to arrive. There were justifiable reasons (flooding in Morocco) but it was longer than expected by far. The delivery of it went super slow and the updates were super confusing but I was able to email Benisouk easily and their customer service person is very sweet and was super helpful in getting the rug redirected when it went the opposite direction. I definitely recommend these rugs- just maybe have patience. Mine is so soft, unique, and beautiful. Worth the wait for me.