Need to improve 1:1 contact support
Overall BEMO provided a good email migration service. They have a pretty standard process they follow which worked relatively well. The issues we had were when the process didn't work perfectly and we asked for further support. During the cutover it would be beneficial for BEMO to setup a live meeting for support calls to be addressed immediately. We had issues setting up MFA right at the start and contacting BEMO over the phone did not work and email was slow. Getting back into contact with our assigned engineer was difficult at first.
By J. I.