Beloved ShirtsReviews of belovedshirts.com

Response from Beloved Shirts· Mar 30, 2020

Hi Ms. Sheri! Gin here from Beloved. I understand that you are pertaining to a certain Beloved company. However your name and reference number provided does not match to any orders under our company. I'm sure that you have mistaken us for a different company. In light to this, may we request for you to take down this review as this will reflect on us. Thank you and hoping for your understanding.

Response from Beloved Shirts· Mar 24, 2020

Hi Lisa! We appreciate your feedback regarding your experience and we apologize for the inconvenience. Please allow me to explain my findings after I investigated your experience. You placed an order last February 16, 2020 for an Avocado coin purse which is one of our rare imports and is tagged as pre-ordered on our website which usually takes 10-20 business days + your chosen shipping to arrive. I understand that you initially contacted us to check on your order on 13th of March and I am really sorry that it took the 15th for us to respond. From there we found that your order fell on our staging site and explained to you that we have yet to process your order due to the incident. We offered you two options regarding the matter, "If you're willing, let me know and I can put this into production right away. I'll also see if we can expedite it. If not, we're more than happy to proceed with a full refund", from which you chose to continue with your order on the 16th of March. The next day we informed you that your order has been processed and an update will be sent once the item is shipped and the order number is available which only took 6days. Your order has been shipped out and informed to you last March 22nd. If we check our timeline and if your order did not go to our staging site, it should have been shipped out latest the 13th of March and arrived within your chosen shipping method of 10-20 business days. This means we're still within the correct time period and not really late. Still, due to what have happened, as a valued customer, apart from expediting your order, we tried to offer you 15% OFF coupon. I am really sorry that we were not able provide you the best customer service experience that we can. But I hope I was able to clear everything. Let us know if there's any other way we can help you. Thank you!

Response from Beloved Shirts· Feb 9, 2020

Hi there! We understand your frustration. I sincerely apologize for the delay and inconvenience this has caused you especially when you intended for the item to be a present for someone else. Please let us know in what way we can help aside from getting you the order. May I also request for the order number your feedback is related to and we will investigate what went wrong. Allow us to make this right for you and help you resolve the matter, our support team will be glad to assist you once we receive an email through [email protected] with the order number. Rest assured, we will make this process smooth. Thank you, Beloved team!

Response from Beloved Shirts· Jan 14, 2020

Hi Rachel! We appreciate you reaching out to us regarding this matter. Please allow me to help. For any issues with your order, I would gladly assist you and make sure to get you a replacement. This will be processed after our manufacturer investigate and identify the issue. Don't worry, it will be a smooth process as I will update you accordingly through the steps that the replacement will go through. If you decided to continue with the remake of your order, I will be requesting some details to retrieve the order such as order number. We would also request for the photo of the item you received including the issue which you reported and email to our support team [email protected] I look forward to your positive response and I hope, together we can resolve and agree on this matter. Let me know if there's anything else I can help with. Thank you, Gin

Response from Beloved Shirts· Jan 14, 2020

Hi Bobby! Gin here from Beloved. We appreciate your feedback and I apologize for the inconvenience this has caused you. I went back to the discussion you had with our representatives as well as the final email we sent you regarding the issue. It seems that we tried to reach out and resolve this issue. It might have been late but we would still want to hear from you and finally provide you the best resolution we can offer. Have you had the chance to check our FAQs when it comes to canceling orders? As we have stated in our policy, you have to email us. I understand that you wrote notes there, but those notes are meant for shipment processed by our carriers, not us. Our ordering system is done automatically. That is why we ask our customers who want to process cancellation to send us a message directly at least within a day after placing the order. In your case, it was already put into production. And, as per our policy, we can no longer process cancellation once it goes into production because the item/s has been crafted already. However, you can always request a return so we can process a full refund. I really hope that you understand that we, as a company, have a policy to follow especially since our items are made to order. We will be waiting for your positive response. Let us know if there's anything else we can help with. Gin

Response from Beloved Shirts· Jan 9, 2020

Hi Sibeal! We understand you writing this review. As I have emailed you before, personally, I am really sorry for this experience as I was one of the representatives who assisted you through this process and I am confident that it was ready due to the status we have in our system. Your order was ready to ship by December 19th and was waiting to be picked up. However, along the way, it went missing. To be honest with you, we did not mean for this to happen and through our manufacturer's investigation, it was in between the shipping that the item went missing. If you may recall, I immediately reached out to you regarding the issue to let give you option which I know is not enough as you intended to use the item for an event. Again, I am truly sorry. I have processed your full refund the other day and at this stage, please allow the refund ample time to be returned. Let me know if there's anything else we can help you with. Looking forward to your positive response. Gin

Response from Beloved Shirts· Dec 30, 2019

Hi Jessica! We appreciate you reaching out regarding the order you received. We are here to help! I have investigated your order and saw the mistake our manufacturer made. I sincerely apologize for this inconvenience, I can only image how you feel. As what my colleague said in her email to you, please allow us to make things right by processing a remake of the item and making sure that you receive the better version of your order. We are waiting for your response through our support team [email protected] and we hope to resolve this matter to the best we can. Again, our whole team is here to assist you through out this process. Gin

Response from Beloved Shirts· Jan 28, 2020

Hello! Gin from Beloved. I understand that there has been some issue with the item you have received and I am really sorry for the inconvenience as this is an order you intended to give as a gift. I am here to help you if you allow me. However, I will be needing your information such us your order number or email address for me to contact you directly and assist you further. You may also send us an email through [email protected] and you may address it to me and I will personally handle this matter for you. I will be waiting for your email. Thank you, Gin ------------------------------------------------------------------------------------------------------ Hi there! We appreciate you reaching out regarding your order. We are here to help! I understand you seem to have an issue with your order. We are more than happy to assist you and possibly process a remake. If you allow us to take a closer look into the issue. If you can send us an email at [email protected], including the order number and I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance. Looking forward to your positive response. Gin