belairdirectReviews of belairdirect.com

If I could give 0 stars I would. Took way to long to get my car even looked at for a repair that made my car underivable and a not at fault accident. Several phone calls and could still not get ahold of my handler. After nearly 2 months I finally got my car back with no reimbursement for having to reschedule my winter tire appointment twice due to inaccurate time to get the car back to me. I do not recommend anyone to go with this insurance provider, pay the extra 50$ months for your own price of mind.

If want an insurance that will deny you coverage for someone destroying your car with lack of contact from police and insurance then this is the insurance you are looking for. Will try to get out of covering you for "underwriting" even if give them case number from police.

Dealt with an agent regarding insurance for my camp after my father passed, he was excellent, didn't take too long even though there was legalities, documents which needed to be forwarded, was patient and professional. Thank you Kevin. W.

Rates are too high, and this company is too quick to write off your vehicle with no regard for whether or not you can afford another. If the repair costs are lower than the payout, FIX the thing. The company will save money AND the customer wont have to buy another vehicle. What a waste when the vehicle was driveable and the damage was superficial.

TEN Years ago I was in an MVA, I sustained a long term brain injury and chronic/lifetime issues with my neck and shoulders from whiplash. UNIFUND Insurance are the providers for one of the Defendants that caused the accident/pile-up on the highway. UNIFUND is part of Johnson, which is part of Intact and now BelAir. I have been suffering, and waiting for a settlement on the claim, but the lawyers keep pushing the case and stating incomplete files/documents/anything they can think of to delay the case. They are playing the typical lawyer games, trying to push me until I give up and walk away; so they won't have to pay out on the claim. This is a warning for everyone in general; car insurance is a scam, it does not protect us. When you are injured and hurt; no one cares, not the insurance companies, not lawyers and not the legal system. Even if you are extremely hurt, and have an easy claim; the chances of you getting fair compensation so you can financially afford to live the rest of your life - are slim. I think the best thing we can all do, is respect each other on the road and please drive safely. We all have to get where we are going, no one should have to give up their life just so you can get somewhere faster. I would give anything to have my life back, but because careless drivers were in a hurry; that will never happen

This is by far the most dishonest and unprofessional company I have ever dealt with. I cancelled my insurance with Bella Direct over a year and a half ago, yet they kept withdrawing money from my account the entire time. When I called them, they tried to tell me that I had cancelled “only three months ago.” When I proved that they had been taking money long before that, they suddenly said, “Oh yes, we took more — we didn’t notice.” They lied to me directly on the phone. Even after explaining that I am a single mother and that this money is important to me, they refunded only three months, refusing to return the rest of the payments they continued to take after my cancellation. This company has no integrity, no transparency, and no respect for its customers. I strongly warn everyone: do NOT trust Bella Direct. They will take your money and deny responsibility until you catch them.

After over 15 years of experience with Intact/Bellair, I will be cancelling my home and auto policies. I have waited over 8 months for home repairs following the March 2025 ice storm in Ontario and I still do not have resolution. Multiple adjusters, multiple managers and trying to contact customer service. There is no complaint resolution process and there is no process to contact an Ombudsman. Calls and E-Mails go unanswered. The absolute worst customer service I have ever experienced. Do not get sucked in to group discounts (eg: Applaud). Zero accountability and limited avenues as a customer to take any action to escalate concerns - they simply do not care. You have lost a valued customer and I would never recommend the Intact family to anyone. Customers should not have to fight so hard to get repairs completed under the policy.

I had a deeply disappointing experience with Belair Insurance regarding our home insurance claim. After a major flood caused by last year’s heavy snowfall, we faced significant delays and unprofessional conduct. The restoration company, On Side Restoration, sent by Belair, was subpar, and there was misleading information shared with the insurance company. Despite having clear proof, Belair treated us as if we were the liars, which was incredibly frustrating. Additionally, the process to finalize our claim was painfully slow. We were promised documents to sign, which were never sent until we had to follow up repeatedly. The representatives we interacted with were often rude and unhelpful. To top it off, Belair failed to renew our insurance without notifying us, and we never received any registered letter they claimed to have sent. Moreover, they wrongly stated that we had made a second claim, which was never the case, and the reason why they said they canceled our insurance. This mishandling and lack of transparency have left us extremely dissatisfied. In summary, I would not recommend Belair Insurance to anyone. I had a very hard time getting a different insurance due to their lack of responsibility.