Bees LightingReviews of beeslighting.com

Response from Bees Lighting· Oct 24, 2026

Hi Victor, Thank you for bringing this to our attention, and we sincerely apologize for the delay, lack of follow-up, and frustration this caused. Your original order (#S1223-22466) was processed and fulfilled promptly on Monday, October 12, but the carrier unfortunately misplaced the package in transit, which stalled tracking updates. Because of the delay in getting back to you, we have issued a full refund of $18.94 back to your original payment method. Additionally, we created a brand-new replacement order (#S1223-22960) completely free of charge, which has been fulfilled and is currently in transit to you via ground shipping. You should have received an email with the new tracking details. We truly appreciate your patience while we resolved this, and if you have any questions, please reach out to us directly at [email protected] or (855) 303-0665. Best regards, The Bees Lighting Team

Response from Bees Lighting· Jun 8, 2026

At Bees Lighting, we take security, operational integrity, and customer trust with the utmost seriousness. We must clarify the facts regarding this transaction: Verified Fraud Event: This order was officially flagged and pulled from delivery by the carrier under a "UPS FRAUD RISK INTERCEPT" due to a third-party clone of our shipping label. Carrier Ruling: UPS Global Security fully investigated this matter and officially approved our insurance claim (Ref: C-0357571628), formally documenting this shipment as a targeted third-party fraud event. BBB Case Closed: This exact dispute was thoroughly reviewed by the Better Business Bureau (Case ID: 24771300), and the case was closed in our favor after reviewing the carrier's official fraud documentation. Fulfillment Record: Our system data completely refutes any claims of logistical negligence. In fact, a separate order placed by this account (#S1223-17022) was successfully delivered via USPS to the verified address, proving our internal fulfillment is secure and operational. There has been no systems or data breach at Bees Lighting. Because this transaction is a carrier-confirmed fraud attempt, no refund will be issued to this account. We have escalated this review to Trustpilot Compliance for immediate removal.

Response from Bees Lighting· Oct 2, 2026

Hi Ben, We appreciate your feedback and apologize for the frustration surrounding your order timeline. The fixtures ordered (RAB Lighting hazardous location HAZXLED series) are specialized, engineered commercial units that are custom built to order by RAB Lighting rather than standard off-the-shelf items. While standard items ship quickly, build-to-order production schedules are dictated directly by factory manufacturing cycles, which extended past our standard estimates. When you requested to cancel due to your job timeline, your cancellation was immediately honored and your account was promptly refunded in full. We apologize if our final confirmation email didn't reach your inbox clearly. If there is ever an opportunity to assist you on future commercial projects, please reach out to us at [email protected]—we would be glad to extend a courtesy discount on your next order. Best regards, The Bees Lighting Team

Response from Bees Lighting· Sep 9, 2023

We appologize for any inconvenience. We reivewed the order and it is sold in single but packed in 10s. Sorry for our misrepresentation and we improved the listing to clarify for customers. However and just to get your project going, do you think you might be able to use the rough-in kit. We have stock and we can get it to you farily quick and match the price. We will communicate with you via email or free to call us during business hours M-F 8am to 5pm PST.

Response from Bees Lighting· Jul 9, 2023

We appologize for any inconvenience. The product your purchased was a clearance item. Unfortunately, it was the last 1 unit left in stock. Feit had a recall on it and we couldn't ship it to you. Again we appologize and we offered you $20 discount on the new version of the same light. Please call our customer service M-F 8am-5pm at 855-303-0665 if you have any questions.

Response from Bees Lighting· Apr 26, 2023

Sorry for any inconvenience. Now we are offering free shipping and free return on most decorative products. We should have handled your case with exception. Thank you for giving us a chance to improve our service. Can we offer you any discount or credit to compensate for the shipping fees. 855-303-0665 or [email protected]