BedjetReviews of bedjet.com

Response from Bedjet· Jul 13, 2026

Thank you for sharing your feedback. We apologize for the experience, and can assure you this isn't the norm. Looking into this, the issue appears to have stemmed from a combination of factors, some trouble receiving your messages on our end, and our warehouse being unable to confirm the returned package had arrived from the carrier. We're happy to share this has been resolved, and I've personally responded to your last message to confirm. Please reach out if you have any additional questions or concerns.

Response from Bedjet· May 19, 2026

Thank you for sharing your feedback, and I'm sorry to hear about your BedJet's failure. While failures with moving parts can occur earlier than anticipated, we do cover any defects or accidental damage under our comprehensive two-year warranty. For units outside the warranty period, we offer existing BedJet owners a discount on top of current sale prices to help with replacement options. I understand your frustration, and I apologize if the discount wasn't clearly communicated as an additional benefit and better than our new customer discounts offered on our site. Due to the nature of the product, we don't currently offer replacement internal parts. That said, please reach out to our team directly if you'd like to discuss your situation further or if you have any other questions. We're here to help.

Response from Bedjet· May 15, 2026

Thank you for sharing your feedback, we're sorry to hear your experience reaching our team didn't meet expectations. We'd love to learn more about what happened so we can improve. Please feel free to reach out to me directly at [email protected] at your convenience. - Tim, Head of Customer Experience

Response from Bedjet· Oct 24, 2025

Hi Max, Thank you for sharing your review, we’re so sorry to hear you had trouble reaching us! Our Customer Care team typically responds within one business day, so if you didn’t receive a reply, it may have been filtered by spam or junk mail. Every BedJet comes with a comprehensive two-year warranty, and we’re always happy to help resolve any issues you’re experiencing. Please don’t hesitate to reach out to our support team or contact me directly at [email protected], we’ll make sure your concern is addressed and get everything sorted as quickly as possible. -Tim, Director of Customer Experience

Response from Bedjet· Oct 17, 2025

Thank you so much for sharing your feedback. We’re truly sorry for the experience you had and appreciate the opportunity to help make things right. What you described is not reflective of the level of service or care we aim to provide to our BedJet owners. We’ve already been in direct contact to address your concerns and have arranged to send a replacement Cloud Sheet so we can determine whether there’s a product defect or other issue affecting performance. While the Cloud Sheet design has not changed since its original release, we never want to rule out the possibility of an isolated problem, and we’re always happy to replace an item under warranty to ensure you’re fully satisfied. We’re also following up with our internal team to make sure your experience on the call is reviewed and used for improvement. Our goal is, and has always been, to deliver exceptional customer care and to ensure every BedJet owner is getting the experience they expect from our system. Thank you again for allowing us to make this right — and for giving us the chance to demonstrate the level of service that truly represents BedJet. -Tim, Director of Customer Experience

Response from Bedjet· Jun 19, 2025

Thank you so much for sharing your feedback. We’re thrilled to hear that the BedJet has helped you achieve more restful sleep—that’s exactly what we hope to deliver. That said, we’re truly sorry for the confusion and concern caused by the initial order status and tracking experience. You were absolutely right to point out the issue with the wording; the phrase “split up” was misleading. Your order was shipped from separate warehouses using different carriers, and we’ve since updated our language to better reflect that and avoid future misunderstandings. I can also confirm that our team did provide the additional tracking, and we’re currently working on resolving a technical issue in our system to ensure all tracking numbers are shared up front—regardless of how the order ships. We take your experience seriously, and your input helps us identify where we need to improve. If you have any further questions, concerns, or suggestions on how we can do better, please don’t hesitate to reach out to me directly. We truly appreciate your support. -Tim, Director of Customer Experience [email protected]

Response from Bedjet· May 7, 2025

Thank you for sharing your concerns. I’m sorry the refund process felt so frustrating—our aim is always to make things clear. During your call and in the follow‑up emails, our team explained that all four refunds were released on the same day and that each credit would appear as your bank processed it. Because the orders were separate (four total), payment‑processor rules require one refund per transaction. Most banks post those credits within one to three business days, but the exact timing is entirely up to them. When we provided this information, you indicated it was unacceptable, and the discussion became focused on challenging the timeline and information being provided by our team. I have reviewed the call closely. The comment “You’re going to make me work now” was intended as light humor while the agent pulled up your records; the question about whether you had received “all of the money” was simply to confirm the total refund amount matched your payments. I recognize how those comments may have come across, and I’ve already coached the team to choose their words more carefully in situations like this. In the fifteen minutes before we spoke, our system logged four emails—each opening with the accusation that we were withholding your refunds—and three call attempts. Because our agents were busy with other customers, you experienced a brief hold. When the call connected, you said you had been waiting “for hours,” even though the first call had come in only fifteen minutes earlier. Given the accusatory tone already established by the emails and the immediate tension at the start of the call, the agent’s nervous laugh and informal manner were an understandable, if imperfect, human response. We’re genuinely sorry this interaction unfolded the way it did, and we appreciate your candid feedback—it helps us improve. If you’d like to talk further or have any lingering concerns, please don’t hesitate to reach out to me directly at [email protected]. -Tim, Director of Customer Experience

Response from Bedjet· Apr 24, 2025

Thank you for your review. We appreciate your support and orders, and we’re sorry to hear your BedJet has failed within this timeframe. The BedJets average life can range 5–7 years, actual lifespan can vary based on frequency of use, wear/care, and environmental conditions. As with any electrical device, some units may encounter issues sooner than expected. Although this BedJet would be outside the initial two-year warranty, we do offer special discounts to existing owners experiencing failures outside of the warranty period. Please feel free to reach out with any questions or concerns—we’ll be more than happy to help. -Tim, Director of Customer Experience