BeboniaReviews of bebonia.com

These are the worst extensions I have ever purchased! After wash number 2, the extensions are so matted that I cannot get my brush into them. These are completely unusable! I spent $500 on the chestnut halo extensions and they actually seem more like fake doll hair. These extensions cannot be 100% human hair. There is no way these extensions should be matted like this after wash number 2. Save your money and stay away from Bebonia hair extensions.

I have purchased three previous sets of extensions from Bebonia and have never had any major issues. Unfortunately, my most recent order, which included two sets, was the worst quality I’ve ever received. I have worn clip-in extensions for years, so I know how to care for them properly. I routinely make a set last well over a year. These, however, began shedding and tangling almost immediately despite being cared for correctly. I contacted customer service, and after I provided the photos they requested, they offered to let me return the extensions and wait for replacement sets. The problem was that the replacements were on backorder, and I wear my extensions almost every day. Going without them for an unknown amount of time wasn’t a realistic option for me. As a company that understands how important hair can be to a woman’s confidence, I believe a better solution would have been to send the replacement sets first and then allow me to return the defective ones. Instead, I’ve had to keep wearing these extensions in braids and buns because they become so tangled, but I still need them to add fullness to my hair. I’m extremely disappointed by both the decline in quality and the way this situation was handled. Based on my experience with my last two sets, I will not be purchasing from Bebonia again.

They either run problematic consumer scams OR don’t fix their website glitches resulting in problems - either wau unacceptable given that their extensions costs $200-$400+. I ordered a set of extensions that their website ALERTED me were on stock via email. Not only did I receive the email, but when I went to the website, it let me add and purchase the extensions which were around I think $280 or something ridiculous. A day later, I get an email saying “Thank you for your recent purchase with Bebonia! Unfortunately, we are backordered on the Curly Ash Blonde 22" 110g. Our website will normally flag an item as 'Pre-order' once the last item is purchased, allowing future customers to know that they are now purchasing a pre-order item. Occasionally, this does not happen as expected. We’re so sorry for the inconvenience as we know you wanted to receive your extensions as soon as possible. We are working on restocking this particular extension asap. However, preorder items can take 15-30 days to ship from the date your order was placed. “ Then I note how frustrating that is as a consumer and ask if that means it will actually be shipped at some point within 15-30 days. The representative apologizes for the “”””glitch””” but can’t even confirm that I’ll receive the items in 15-30 days - so essentially they want you to just wait while you have already paid them or are paying them through after pay or whatever they offer. Then a couple days later I get ANOTHER email saying the item is back in stock. Assuming that the first was truly a “”glitch”” as stated by the representative, I email to ask if they will ship it now. She responds and says “Thank you for reaching out! Unfortunately, the 22" 110g Ash Blonde set is still out of stock. It appears the notification you received may have been sent in error due to a website glitch, and I apologize for any confusion. The good news is that I’ve marked your order as priority, so it will be shipped as soon as we receive the restock. Thank you so much for your patience. We’ll get your order on its way at the earliest opportunity and will keep you updated along the way.” So I’m confused at this point - either Bebonia is being scammy and allowing this “error” to continue or their system and customer service sucks. By the way, I also tried to order this item MONTHS ago at which point it was also back ordered. I waited over TWO MONTHS to receive the set with no update except when I reached out and I finally refunded the item. This is ridiculous and I’m 2 seconds away from just refunding this one too. It seems extremely scammy and suspect. Check their other reviews even on google and you will see this is a pattern (it’s just on Google companies can delete negative reviews)

I've been buying the same hair extensions from them since uff I think 2020 or 2021 same kind nothing diffrent and honestly the last two sets I've bought feel diffrent, and the one I just purchased on 3/06/2026 feels fried from the ends. What sucks is that the test strand of course feels and looks good but after pulling out the rest of the hair felt really bad. I think it might be time to part ways and find a new brand for curly hair lately they been bad I dont mind the price increase ik curly hair is hard to come across but add bad quality to the mix its no from me especially when Im buying it ever 4 months.

I was really disappointed with my extensions from this company. When they arrived, I was shocked at how extremely thin they were. My natural hair is already on the thinner side, and there is absolutely no way to make these blend or look right with just one set. What felt especially sketchy was that shortly after they were delivered, I received an email asking, “How’s the volume?” The email then went on to say that most people need TWO sets to achieve the proper volume. Nowhere on the product page or website did it clearly state that the extensions were this thin or that most customers require two sets. It honestly feels like a sales tactic — sell one set for almost $200 knowing it likely won’t be enough, then suggest buying a second set after the fact. If it were clearly stated upfront that most people need to spend nearly $400 to achieve a full look, I think many customers would make a more informed decision before purchasing. I feel misled and disappointed. Transparency about thickness and realistic volume expectations should be clearly stated on the product page — not revealed in a follow-up email after customers have already paid.

Received fake looking, frizzy extensions with a very unnatural curl pattern. Customer service agreed however it was a long process to refund. Even then, they refused to refund the £60 shipping as the money ‘didn’t go to them’. Surely, if you admit the quality is poor, it is on the company to pay back the customer out of pocket. Why should I have to pay £60 for the privilege to receive such bad extensions.

Awful quality. Way too thin and not as advertised in the photos and videos. Hair color is inaccurate as well.

This is my second time ordering from you guys, it’s been two weeks now and I haven’t received my package!