BeaverCraftReviews of beavercrafttools.com

Response from BeaverCraft· Oct 12, 2023

Hi Torben! The track number for tracking was sent to the e-mail address specified when placing the order. Unfortunately, the calculation and collection of taxes and customs duties are beyond our control and are regulated exclusively by the legislation of the receiving country. If you do not agree with the amount of tax they are trying to charge you, please show your order invoice to customs or brokers to dispute the amount so they can recalculate it. We hope for your understanding, and we will always welcome you again!

Response from BeaverCraft· Oct 12, 2023

Dear Edwin, Thank you for taking the time to provide your feedback. We appreciate your honesty and value your opinion as a loyal Beavercraft customer. We sincerely apologize for the challenges you faced with the shipping and tracking of your orders. We make every effort to make a quality product and ship it quickly. But unfortunately, not everything depends on us, and we cannot influence the process of delivery. We hope to see you again!

Response from BeaverCraft· Sep 12, 2023

Dear Harold, We are very sorry that you decided to leave a negative review about our work. We value our customers, and your satisfaction is our priority. Please accept our apologies for this inconvenience. As previously stated in the email, the address on the package matches the address on the order. We have provided the relevant documents for you. Your order shipped to the correct address, and this is just a mistake of the postal service. We are very sorry that there was a delay with your delivery, but unfortunately, we have no influence on the delivery process, and it is affected by many factors because it is an international delivery. We must also note that according to the tracking, your parcel has arrived at the local USPS post office and is ready for pick-up. Please pick up your parcel from the specified point.

Response from BeaverCraft· Jun 16, 2023

Dear Angel! We are very sorry about this unpleasant situation. Please, accept our apologies for this inconvenience. Unfortunately, the calculation and collection of taxes and customs duties are beyond our control and are regulated exclusively by the legislation of the receiving country. The letter sent to the e-mail address specified in the order at the time of its registration contains information about the possible need to pay VAT upon receipt. There is also information about VAT on our website.

Response from BeaverCraft· Jun 26, 2023

Hi Jim! Thank you for your feedback. We are sorry for the delay with your delivery. Please, accept our apologies for this inconvenience. We do our best to control the quality of our products, but, unfortunately, we cannot influence the process of delivery. We are happy to see that you receive your parcel. We hope you liked our tools!

Response from BeaverCraft· Jun 26, 2023

Dear Mihaly, Thank you for your support! And we are very sorry about this unpleasant situation. Please, accept our apologies for this inconvenience. The calculation and collection of taxes and customs duties are beyond our control and are regulated exclusively by the legislation of the receiving country. Unfortunately, we cannot influence this in any way.