I have been waiting three weeks for my…
I have been waiting three weeks for my order. We live in Florida. Tracking number from USPS shows they sent my order from NY to LA to Hawaii. When I emailed Maraya they said that's the way the post office works. What BS. As of today still no order. Be careful when buying items from this company.
By WARREN S.
Response from Beauty by Maraya· Jul 9, 2020
Hello, thank you for your review! As we did explain to you, we are not a carrier, and we do not decide the path of the delivery. Also, we did show you the official tracking history in the USPS site, not ours. It's not something we can fabricate or lie for. Why they decide to choose such an extraordinary path is up to them, not us. It could be because of network distribution, logistics maintenance, or something else. In the same way, we do not understand why they deliver packages from their sorting center in NY to LA to the customer in SC. Neither how they manage to deliver some orders in 3 days and some in 3 weeks, but we do presume it's due to some network optimizations they try to do during the pandemic and riots. However, we do understand your frustration, and we make an apology! All the best!