BeautifiedYou.comReviews of beautifiedyou.com

I have placed a recurring order with them. Not a single time items have arrived on time! My orders have been waiting for restock for over a month!. Now, I get first time order needs to be restocked. But for the 2nd and 3rd one to be late, this is just bad planning Products are great but if you don’t get them it doesn’t matter

They have a good selection and good prices but often you will be waiting a loooong time to get your merchandise. I ordered something over a week ago. The next day I got a notification that it could take "4-7 days due to current order volumes and other contributing factors". Wasn't thrilled about the wait but decided to wait. Well that was more than 7 days ago. I followed up about my order they gave me some song and dance of it now shipping in "1 to 3 days". I told them to ship it in 24 hours or cancel. They cancelled. If they can't keep up with demand, that sounds like an operations issue. Don't tell customers you will ship within this given period and then change the story. Terrible customer service.

So a made a $150.00 purchase of Peter Thomas Roth items on June 21st. I waited the 3 to 5 days for my items to ship, when they didn't I emailed them and received a response that the process time takes 7 to 10 business day and to look at the FAQ's if I wanted to look at their shipping policy. I did in fact do that and the process time they gave was for overseas. I then emailed them with screenshots of their policy and it shows 3 to 5 day processing if it's shipped in the United States 1 to 3 days if you get it expedited, which in fact I did. They sent me another email letting me know that they refunded my expedited shipping which I never asked for them to do and had gotten worried that my order wouldn't be expedited so I asked for a manager. They did get back to me and finally told me the real reason my order wasn't shipped, it was because my items were on back order and that my order would still be expedited, then they proceeded to tell me I had to wait another 6 to 11 days from the date of June 30th to receive my order. They also gave me a 5 dollar credit which feels like a slap in the face because what is that going to do. I would of rathered of gotten a 30 to 35% off my next order which seems fare especially having to wait a month for my order. I finally received a message that my order was shipped so I was so happy, but when i received it was only one of my item which they never informed me in the email. So i emailed them again and let them know that because i had to wait a month for my items they should overnight them to me. They ignored me again. My other issue is that they have a warning on items that are on back order, there is nothing letting customers know that they are on back order. So I didn't have a choice on if I wanted to wait for the items, because it was already done and i had already waited almost 2 weeks i decided to keep my order. I have emailed them and let them know how I felt and how I think it is wrong that they are not telling customers when something is on back order. I looked at their reviews and there amazing so what happened to the customer service for me, because everyone is raving about their customer service and shipping. Was it because I was a new customer, did I not spend enough or was it because I questioned them I just don't get it? Also I still haven't received the rest of my order bit it has been shipped it should of been here today, but now it shows Monday. This was the first time I ever ordered from them. SMH

THE GOOD: They cancelled my order, as I requested, expediently. THE BAD: I went to the trouble of spending time on their sight, finding what I wanted, and going through with the purchase, adding a coupon code, they sent me, as a first time customer. My order total was $25, including taxes and all fees, and my dicount. After I proceeded with my order and gave my personal information and credit card, the total changed and I was charged $29. BEWARE! Check your charges before and after you complete your transaction. SIDE NOTE: My expectation was they would get to the bottom of what happened, apologize, confirm it would never happen again, and make an offer to me to keep me as a customer. Instead, they just sent an email, letting me know my order was cancelled, as requested.

I received my order. However my bank account was charged twice. I lost double money for 1 order. I sent you email but I didn’t receive the respond.

Product came out of the bottle in the cap before or during shipment.

I ordered a moisturizer from Beautifiedyou over a week ago and the order still says “awaiting fulfillment”. When I placed the order it says I will receive an email when my order ships in 1-4 business days. I paid $15 CAD for shipping alone. I have ordered skin care products from other websites and within a week I received my order. Unlike with Beautifiedyou, it looks like my order is going to take a few weeks, and they say it takes 1-6 business days.