Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
277 reviews
BeatStarsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
BeatStars (beatstars.com) has 277 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
277 approved reviews, newest moderated first
Haven't had many companies give the type of support they do, especially with how they are usually quick to answer back and willing to listen and fix a problem.
By HeyMrNoOdLeS
Response from BeatStars· Jun 9, 2025
Hi HeyMrNoOdLeS, We appreciate the kind words! It's great to know our team could support you in a helpful and timely way.
I have a wonderful experience with Danny
By Daddygorr
Response from BeatStars· Jun 9, 2025
Hey Daddygorr, That's awesome to hear, thanks so much for sharing that! 🙌 Danny will definitely appreciate the shoutout. We're thrilled he could help make your experience a great one. 💯 If you ever need anything else, we're always here!
how is this working when is permanently closed.?????
By lucian
Response from BeatStars· Jun 6, 2025
Hi Lucian, We hope you are well today. We are sorry, but we will require more context to understand what you are referring to here.
I had a problem with paying for the subscription. And the support team provided me with a working solution.
By Anime P.
Response from BeatStars· Apr 10, 2025
Hi Anime Pulse, Glad to hear our support team could help you out and get things working! 🙌 If you run into anything else, don’t hesitate to reach out, we’ve got your back. Thanks for being part of the BeatStars community! 🎶
Danny helped me out when the site was not able to let me submit my remix. He handled it and help me with my problem. I am really grateful for him and the opportunity to showcase my skills.
By DJ Juni El G.
Response from BeatStars· Apr 10, 2025
Hi DJ Juni El Gladiator, that's amazing to hear, thank you so much for the kind words! 🌟 We're really happy our team could assist you and get things sorted. If you ever need help again, don’t hesitate to reach out. We're always here for you! 💪😊
I’ve been a BeatStars user for years and was excited to try their Promote advertising platform to push some of my tracks. Unfortunately, the experience has been extremely disappointing. First, the platform charges upfront for campaigns based on your daily budget — but doesn’t spend most of the funds. In my case, I was charged over $170, but only about $27 was actually spent on impressions. The rest? Converted into “Promote credits” without warning or an option for a refund. Most ad platforms (Google, Meta, etc.) only charge for what’s used — not BeatStars. There’s no way to control CPM bids, no performance reporting, and no data on keywords that lead to impressions. It’s a total black box. Even worse, when I contacted support to request a refund for the unused funds, I was met with copy-paste policy responses and told that refunds weren’t possible — even though the service was never delivered. Their support also takes days to get back to you. As a business owner who runs multiple ad accounts across different platforms, this was by far the least transparent and least user-friendly ad experience I’ve had. If you’re considering using BeatStars Promote, be very cautious. You may end up paying for impressions you never get — with no refund and no accountability.
By Phil B.
Response from BeatStars· Apr 10, 2025
Hi Phil B, Thank you for your detailed and honest feedback, it’s truly appreciated. I’m really sorry to hear that your experience with Promote didn’t meet expectations, especially as a longtime BeatStars user. I want to clarify a few key points to hopefully provide some transparency: When a campaign is created and a budget is set, any unused funds are not lost but are converted into Promote credits that you can apply toward future campaigns. This is outlined in our Promote Terms of Service - https://www.beatstars.com/policies/promote-terms-of-service While we understand this may be different from how other ad platforms work, it ensures your remaining budget is preserved. Please know that we don’t manually control how many impressions a campaign receives. The number of impressions can vary depending on factors like campaign settings, bid amounts, target audience, the time of day, and overall traffic on the site. If you’re not seeing the desired results, you’re always able to pause or stop a campaign and adjust the settings to better suit your goals. We understand the need for more advanced features like bid control and granular performance insights. While these aren’t currently available, we’ve shared this feedback with our product team and it's definitely something we’re exploring as we work to improve the platform. We truly appreciate your investment and your time, and we want Promote to provide value to all creators using it. Thanks for the feedback and support.
The customer service is 5 stars but some plans that were very good became very limited in this last update, hence 4 stars, so that they can improve in this aspect since not all users are North American and the dollar is very expensive for many of us foreigners.
By Roberto M.
Response from BeatStars· Apr 10, 2025
Hi Roberto Maciel,Thank you so much for the thoughtful feedback! We're glad to hear our customer service team made a great impression. We also completely understand your concerns and your input is incredibly valuable, and we're always looking at ways to improve access and fairness for our global community. We'll be sure to pass this along to the right team. Thanks again for being a part of BeatStars! 🌍🎶
Had an issue with account access, Danny helped me to solve it and get my access back, very gentle and quick! BeatStars ftw
By Choppa O.
Response from BeatStars· Apr 10, 2025
Hi Choppa Opps, That's awesome to hear! We're so glad Danny was able to help you out quickly and get you back into your account. Thanks for the love, BeatStars is lucky to have creators like you in the community! 🙌🎶💥
