BeatbotReviews of beatbot.com

After having our Beatbot for just over a year, we had an issue that I could not resolve on my own. I wrote to customer service and they prompted me to try a few quick things which also failed. The company then asked me to send it back and they offered me a replacement. Even after I received the replacement they continued to reach out to ensure all was working fine. Top-notch!

Tuve problemas con la cesta del filtro, ya que las particulas muy finas no las recogía, me pusoe en contacto con la empresa y me enviarón una cesta que recogía las particulas muy finas. El servicio ha sido excepcional y el limpiafondos es muy muy bueno. Muy contento

We purhcased our Beatbot AquaSense Pro a little under two years ago to replace a tradtional skimmer vacuum. Our pool cleaners broke the main skimmer pipe while attempting to clean it out and so we needed a solution to keep the pool clean until we can address the pipe issue, which turns out to be a major contsruction project. The robot has performed great, we use it 4 out of 7 days a week or more if it's windy and there is more stuff in the pool. It does a great job of cleaning the pool floor and sides. We recently had an issue where we kept finding the robot dead in the bottom of the pool. We contacted Beatbot support and they have been awesome! We shipped back our robot, at not cost to us, they shipped us a replacement and unfortunately it had issues and wasn't working correctly. The Beatbot team was very apologetic and supportive and switched out the robot again, by providing return shipping labels and sending a new robot. They also added in some pool water conditioner as a gift. We received the new robot and it is performing excellently, we love this product and highly recommend it, especially in light of the recent interraction with customer support and how thorough they were in resolving our issues.

After 2 pool seasons, my Beatbot pool cleaner had developed an issue with one of its rear propellers, so I contacted Beatbot Customer Service for advice on how to address the issue. They replied to my inquiry within 12 hours and informed me that my pool cleaner was still under warranty and that they would send me a new machine once they received my original machine. I just received my new pool cleaner and am very satisfied with my experience. I highly recommend Beatbot pool cleaners.

Great experience. Professional, with a huge reactivity and a quite good price/quality balanced. The robot is with a good efficiency for our swimming pool

The few, very minor issues I have had with Beatbot are the only ones I have had. Their customer service is the greatest. Zero hassles, and the company wants to take care of its customers. Buy direct to get the best service. Thank you!

I ordered an Aquasense 2 Ultra from Amazon, and upon delivery I quickly prepared the robot for its first use. Everything ran great. Unfortunately, when I ran the robot a second time (at night) the robot had an issue with the front camera light flickering on/off with an extremely dim intensity. I reached out to product support, and they quickly activated a replacement process that involved packing and shipping the entire robot + accessories back to their warehouse with a promise to send a replacement once the warehouse confirmed delivery. This part of the process was a bit of a letdown since the replacement robot wasn't shipped until I reached out to support almost a week after the return was delivered. Fast forward to today, I received a replacement robot that appears brand new (and was shipped in new packaging). The camera light works as expected: no flicker with full brightness. I'm still learning all of the modes, and how frequently I'll need to use the robot, but so far it seems designed well and high quality. I am awarding 4 stars since I would expect a product at this price point to have a robust outgoing inspection to ensure initial quality control, and the delay experienced while awaiting the replacement. That said, I appreciate that I was able to get a full replacement on such a large, bulky, and heavy product.

I had to write this review! Every piece of equipment can have an issue at some point, but what truly matters is how the company stands behind its product. Beatbot’s customer service proved to be exceptional, and that alone tells me I bought from the right brand and the right place. After about eight months of regular use (roughly five hours a week to clean my pool), my robot suddenly stopped working. Even after some troubleshooting over the phone, it was still floating on the water’s surface. Beatbot immediately provided me with a return label, and within just five days, I had a brand-new replacement unit! That level of support really impressed me. Build Quality and Design: The AquaSense Pro feels premium and well-constructed, made with high-quality materials that give you confidence it’s a long-term investment. Performance and Features: It handles multiple surfaces with ease—cleaning the pool floor, climbing walls, scrubbing waterlines, and even skimming the surface. My pool’s walls and waterline look noticeably cleaner and more consistent since using it. Value: Yes, this is a premium product and priced accordingly. But the time and effort it saves make it absolutely worth it—especially if you value your free time and want consistent results. Overall, I’d choose the Beatbot AquaSense Pro every time. If you want to maintain a pristine pool without the hassle of manual brushing and vacuuming, this is the way to go. The extra convenience, reliable performance, and excellent customer service make it a smart investment for anyone serious about pool maintenance.