BeatbotReviews of beatbot.com

I love my beatbot sora 70. It cleans the pool and keeps it looking great. I had to contact their customer service as my robot would randomly not clean after diving and would sit idle. They were extremely helpful and solved my issue with a firmware update and haven’t had the problem since. I would definitely buy the beatbot again.

Had an issue 2 months into ownership, 1 momth into use l. I use it twice a week at most. It niw refuses to sink which means it cant perform 75% of its purpose. Ive been in contact with Beatbot for over a month now with daily emails. They refuse the resolve the issue. They are NOT accredited through the BBB and you should go with a company with a REAL US location that is. They operate 100% out of china, they email once a night at most in the middle of the night and their "US office" nearly never answers and if they do is a foreigner based out of China. There is nothing you can do to force the 3 year warrenty.

My Beatbot Aquasense pro stopped working after 2 years. I contacted service@beatbot and they walked me through some steps that did not resolve the issue; they immediately sent a return shipping label; and within 3 weeks I had a brand new Aquasense Pro 2. The communications via email were always quick and the whole customer service process was better than any company i have ever dealt with!

Ich hab den Beatbot 2 jetzt eine Saison getestet und bin nicht zufrieden. Im Gegenteil das vorherige kabelgebundene Modell von Zodiac war besser. Nur eben leider mit Kabel dieses Gerät reinigt okay aber nicht besser als der andere. Es ist sehr schwer und was am schlimmsten ist der Filterkorb lässt sich super umständlich reinigen. Die Akku Laufleistung ist super gut aber das brauche ich eigentlich gar nicht. Ich dachte nur wegen des hohen Preises muss dieses Gerät ja auch sehr viel können aber da ist sehr viel Show würde ich nicht wieder kaufen

We purchased a Beatbot in April and loved how it cleaned our pool. After 4months of use it stopped charging. We contacted the company via email and they suggested we return it so they could check it out. They provided the label and I dropped it off. Once they received the Beatbot they sent a brand new one back to us! The service has been so prompt and they are great at communicating!

I BOUGHT A BEATBOT AT A LOCAL POOL PLACE AND IT WORKED FOR ABOUT A YEAR AND THEN ALL OF THE SUDDEN IT STOPPED WORKING. SO I CONTACTED SUPPORT AND I CAN'T SAY ENOUGH ABOUT HOW WELL THEY TREATED ME. ALL I HAD TO DO WAS EMAIL THEM MY PROOF OF PURCHASE AND THEY SENT ME A BRAND NEW BEATBOT, NO QUESTIONS ASKED. I RECEIVED IT ABOUT 10 DAYS LATER USED THE NEW BOX TO SEND BACK THE BROKEN BOT. THEY SENT ME A SHIPPING LABLE AND THE REST IS HISTORY. SO I AM PLEASED TO SEE A COMPANY STAND BY ITS PRODUCT AND PROVIDE THE PROPER SATISFACTION TO ITS CUSTOMER. REMEMBER THE BEATBOT IS NOT CHEAP AND HAD IT NO BE FOR THEM STANDING BY THEIR PRODUCT I WOULD HAVE BEEN VERY UPSET. BY THE WAY THE NEW BEATBOT WORKS GREAT AND REALLY CLEANS THE ENTIRE POOL. THE WALLS, THE BOTTOM, THE SURFACE. IT RUNS FOR LIKE 8 HOURS STRAIGHT. I AM EXTREMELY PLEASE WITH THEIR PRODUCT AND MOREOVER WITH THEIR CONFIDENCE IN THEIR PRODUCT TO BELIEVE A CUSTOMER SEND THEM A NEW BOT BEFORE THEY RECEIVED THE OTHER ONE BACK. FIVE STARS FOR THEM AND THE SUPPORT TEAM IS SECOND TO NONE. TIM

I would strongly caution anyone considering spending this much money on a Beatbot. My robot simply does not clean the pool properly. It repeatedly leaves substantial areas untouched — around 20% of the pool after 3 separate cleaning cycles — and even Beatbot itself acknowledged in writing that this is “certainly not the performance you should expect from your Beatbot.” What followed was an extraordinarily frustrating support experience. I spent days going backward and forwards, repeating information I had already supplied and waiting for an actual solution. At one point Beatbot actually marked my ticket “Resolved” when it had not been resolved at all. Eventually, after confirming that I bought the unit on May 20, they told me that because the 30-day return period had passed, I could not return it. Their proposed solution to the poor debris collection was to send me a different fine-mesh filter basket — except it is out of stock, and they expect me to wait until late October. More importantly, that is not the actual problem. It does not go to 20% of the pooL! The particularly irritating part is that Beatbot advertises a substantial product warranty. Their own published policy says covered products are warranted against defects in materials and workmanship, with the main body of several models covered for 24 or 36 months, depending on model. Their policy also says that if a problem persists, the product may be examined and, if covered, repaired or replaced. Beatbot robotic pool cleaner Wa… Instead of giving me confidence that an expensive product would be put right under warranty, I have experienced delay, repeated questions, a prematurely closed support ticket, and an offer of an unavailable accessory. For a premium-priced pool cleaner, both the performance and the after-sales experience have been deeply disappointing. I would not buy another Beatbot.

I own a Beatbot AquaSense 2 ultra 2 pool cleaner that recently malfunctioned. I reached out to Beatbot and their customer service walked me through troubleshooting and when it was decided I needed a replacement, they didn’t hesitate to send me a new one while the old one was being shipped back. I am very pleased in the service I received and would but from them again. Thank you Beatbot customer service!