BEARPAWReviews of bearpaw.com

I am so disappointed with this company! I ordered the ELLE SHORT PEONY boots, and they were advertised to be made out of mostly natural materials, which is why i bought them. Not only the fur is completely polyester, the shoes did not fit my feet at all! I wear a size 6.5, bought a size 6, and they felt like a size 5.5 AT MOST. To top this off, when I went to make a return, they charged me a $6 "redo" fee because I didn't opt for the store credit option, which included "free shipping" and a measly $5 coupon. Won't be buying their products again!

I wish I could rate them -5 because that’s what they deserve. Consumer services is atrocious! This company might make a nice boot but they are robbing ppl blind, I made an error when ordering, not sure how but I ended up ordering a child size girls boot, I was not shopping for girls I was shopping for womens, so immediately upon receiving I called, well they don’t do exchanges so my option was a g/c or refund, I took the refund, reluctantly because I really wanted/needed a winter boot. Then it was time to receive instructions on the return package label, it’s not electronic that’s not an option, I do not own a printer, the agent said not having a printer isn’t her problem, (thanks lady for going above and beyond to retain a NEW customer). UPS was nice enough to print it for $2 great service and fair price. Today my refund was processed and they kept a label fee and shipping fee….meanwhile my original order was free shipping (not as a courtesy but because I met the dollar amount criteria for free shipping!), I also received as a first time customer a % off which they also reversed!!!! I am appalled at their service strategies APPALLED!!!! It would have been proper customer service for the operator to advices me of all of these non-negotiable (excess & ridiculous) fees. I don’t care how high quality the boots are I’ll never attempt to buy directly through this company again! Customer service is very important to me, as a customer and business owner, I find it highly important to communicate thoroughly to avoid a misunderstanding, of course they still may happen but what turns that around is how the company provides customer care, this company is negligent in this process. I guess they have enough customers and sales and don’t need new customers to remain profitable, highly disappointed bear paw!

Not the same slippers by any means. They are sized too small and cheaply made...not pure lambs wool at all. Last pair I will buy. Too bad, as they used to be great...not anymore.

Junk. Have barely worn them and the soles are separating from the shoes. Very disappointed.

I ordered a pair of boots for my wife for Christmas around black Friday. I was charged for them, and never heard a peep for 4 weeks! When I called to see where my order was at, i was told they were out of stock...What?? The rep's apology isn't worth a crap, I needed my order. DO NOT order from them.

Measurements are wrong. Still good quality?

What a nightmare! I ORDERED a new release on Novemeber 28th, I had paw points for $10 off, yeah well it ended up being promise after promise. Then I had to download the shop app to track my order, after days of sarcastic tones and useless customer service finally it said shipped... or so I thought 3 days gone by, and yep guess what they gave me a false tracking number. Know, idk where the hell my order is. They have escalated to there "internal" warehouse dept. The shoes are all sold out online so a replacement won't be ideal. Im so angry right know. Ive never had this issue ever. I usually get my bearpaws in the retails s stores. I thought ordering from the company direct would be ideal. Clueless customer service, waiting and more waiting. And false tracking. They should have a number and email service to the warehouse. What a damn joke.

I placed my order 35 days ago still no order or any response as to when the order will arrive. Shipping shows my package has been leaving Los Angeles customs for 11 days now. Don’t bother contacting they do NOT accept refunds and they are NOT willing to help you in any way definitely a SCAM.