messed up the order
You only sent me the straps and not the hammock, so I was down 1 hammock for my trip. And you ignored my text messages to fix it.
By Andrew D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
153 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Bear Butt, we provide the best portable Double Hammocks (Two Person Hammock) and Hammock Accessories for camping, hiking, sleeping, etc. Shop today!
Bear Butt (bearbuttteam.com) has 153 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 19 reviews with 1 star · Clear filters
You only sent me the straps and not the hammock, so I was down 1 hammock for my trip. And you ignored my text messages to fix it.
By Andrew D.
Still have no confirmation since Aug 11 2026 I dunno but I paid for my hammock double n nothing
By Samantha U.
Didn't get my order yet and we're getting the run around. We've texted customer service got no response
By Kathy S.
We ordered a 2 person hammock and the extra straps and only the straps were in the box. No hammock to be found, so I paid 75 dollars for a strap.
By Timothy S.
The Christmas gift that I ordered weeks before Christmas was never shopped and I can’t get in touch with anyone. They shipped the extra straps I purchased and never shipped the hammock
By jessica
Your website sucks!!!! I emailed for help and absolutely recieved none. Won’t buy another bear butt hammock.
By Sherry B.
The shopping process took forever and customer service was passive aggressive and not helpful.
By olivia L.
NEVER received item. If I could give 0 stars I would.
By Yvette K.