Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
123 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Beambox is a plug and play device that launches a guest WiFi login for your guests. Build marketing lists, grow your social pages and automate behavioural email engagement from one platform.
Beambox (beambox.com) has 123 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
123 approved reviews, newest moderated first
Overcharged 2 months on the bounce despite apology and refund the previous month. Try live chat and expe t a response in hours hardly live. It was resolved by the end of the day. Fingers crossed it doesn't happen again
By Steve M.
Response from Beambox· Sep 8, 2021
Hey Steve - Thanks for your feedback, I've requested some information so that our team can get on the case and resolve this for you. Our 24/7 support response time is an average of 1 hour. Thanks!
While Lock down prevented customers using our Beambox we were offered an extension. in the end our business did not need the service. Return was easy and customer service promptly resolved an error in billing.
By Nathan A.
Response from Beambox· May 25, 2021
Thanks Nathan! Just let us know if you ever want another free trial in the future.
Use it for marketing and getting more emails. Happy so far.
By Kimberly C.
Response from Beambox· Apr 13, 2021
Thanks Kimberly!
Well, we have been using Beambox for months now and while we haven't been able to use it at normal capacity, it has helped us massively in keeping our customers informed. Every time we open/close, we use Blasts to let everyone know. Imported our Mailchimp data which is easy enough.
By Vicky
Response from Beambox· Apr 13, 2021
Thanks Vicky!
Update/reply - thanks for taking the time to reply. Shame you didn’t so the same when I contacted you a week ago though! Only replying to negative reviews isn’t a good look. No need to bother with the Beambox now, it’s too late and we’ve made alternative arrangements. We needed something 3 weeks ago... Signed up 31/10, as of today 21/11 we’ve still not received our Beambox. 😞 The premise is very good, but alas the service appears less so. We’ve had to make alternative arrangements now - a pity, as we’d potentially have rolled this out across all of our branches if they’d been able to deliver.
By Marc F.
Response from Beambox· Nov 21, 2020
Hey Marc, Due to lockdown #2 in the UK, our stock supplies have taken a little longer than usual. Not to worry though, as I can see your Beambox is on its way now. Your free trial also does not start until your Beambox is with you and we're also providing trial extensions due to the lockdown.
Horrible company. False advertising and NO refunds. Is NOT plug and play, NOT easy to set up and go for if you try and return ! They keep charging you until you can return back to England but took me 3 weeks to get damn answer on where to return .
By Sandy P.
Response from Beambox· Nov 19, 2020
Hey Sandy, Thanks for your feedback and please accept my apologies for your negative experience. We're always pushing to provide a better service and as part of that commitment, we are currently the only provider to offer no setup-costs with a 30 day free trial. The only thing we ask is that the hardware is to be returned if you decide Beambox isn't for you. In this case, our support team can provide return labels for you to make this very easy. You don't appear to have requested this yet, however there isn't a time limit so just get in touch :) The most important thing is that our team know, it looks like you only got in touch 2 days ago. With that being said, your last payment will still fall into our 30 day refund policy so please get in touch. As we support thousands of independent venues through COVID-19, our support times are slower than usual. However, we still aim to get back to you within 1 business day. Thanks for your patience!
Great service, exactly what was needed, will use again, last but not least was the great price
By Serg U.
Response from Beambox· Nov 19, 2020
Thanks Serg!
Got this for our takeaway, we thought it would be a good way to increase our Facebook followers. My experience was firstly the product we found a very low uptake in users only 2 to 3 likes on Facebook per week. Found that most users were staff from near by shops. Considering we would have around 30 walk in customers per day this was a very low uptake. We tried the trial and gave it a few month and decided at £42 it wasn't for us. The box was deposed off not realising it would have to be returned. It's not so simple to cancel, box needs to be returned and a form needs to be filled in, also to lower the tariff you must email the company. All the while they have your card details and continue to charge you making it very difficult to cancel on your end. It's like they know the product is not good and want to make it as difficult as possible to change tariff (you are automatically put on most expensive tariff after trial) and cancel product so can charge as long as possible as they know it will be cancelled as product is not good. They also don't mention that you can pay £40 non return fee if you do not return box if you wish to cancel. All in all a very expensive lesson learnt from us not to give any company your card details instead of a direct debit mandate.
By Joanne
