Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
77 reviews
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At BeadifulBABY, our mission is to be named the Best Place to Buy Children's Jewelry. For 17 years, we have earned that title from hundreds of our customers who have continued to shop with us repeatedly for their children's jewelry and most precious keepsake gifts. BeadifulBABY has provided timeless, personalized gifts & jewelry for children & babies to celebrate and honor baptisms, confirmations, first communions, and many more special occasions. Our custom jewelry is ideal for celebrating your child's special day. Read what hundreds of our customers have said about us through emails, text messages, phone calls, Facebook, the Better Business Bureau, Trustpilot, and Google Reviews.
BeadifulBABY (beadifulbaby.com) has 77 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
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Sent in a bracelet more than a month ago via UPS and have not heard a word back from the company. I reached out to them s few days ago and rcvd a response that the bracelet was finished and wd be on its way back to me. Very vague details and as of today upon checking my UPS tracking number only a label has been created!
By Bill
Update – After finally reaching BeadifulBaby and getting confirmation that they had not yet received the bracelet, I completed a missing mail form with USPS. Fortunately, Shelli/BeadifulBaby contacted me on Oct 20 to say that she did finally receive the bracelet and they will complete the repair and mail it back to me shortly. THANK YOU!! Interestingly the Post Office left me a voice mail and sent me an email yesterday, Oct 22, saying that they cannot locate the package. I mailed the bracelet to BeadifulBaby on September 14. I have no idea why it took a month to get to you but I’m glad it finally showed up. Shelli, I appreciate your help and I love your bracelets and other gift items. I’ve purchased quite a few items from BeadifulBaby. I totally understand that you cannot fix a bracelet that you haven’t received. I mailed the bracelet on September 14 and the tracking information showed that it was out for delivery on September 16 and that it was awaiting an arrival scan on September 17. My frustration came from trying to reach you numerous times by phone and by email to confirm whether you had or had not received the bracelet. Thankfully you now have the bracelet and I look forward to getting it back all fixed and resized. Very frustrated. Customer Service is awful! I've called several times and sent several emails. My granddaughters bracelet needed to be repaired and resized. I filled out the form online on September 11, 2020. My credit card was charged on September 12, 2020 for $51.64. I mailed the bracelet per the instructions on September 14, 2020. I sent if via USPS with a tracking number and insured. Tracking shows that it was out for delivery on September 16 and that it is awaiting an arrival scan on September 17. I have called several times and never received a return call. I filled out the contact form online and finally received a response from Shelli Galbraith on October 6, 2020. I returned her email with tracking information on October 7, asked for an update on October 9 and sent another email on October 11 and I just left another voice message. I would very much appreciate a response. Have you located the bracelet or do I need to file a claim through the post office?
By MaryAnn M.
Response from BeadifulBABY· Oct 13, 2020
Hi MaryAnn, Thank you for reaching out to us about your complaint with the United States Post Office. We understand you mailed a bracelet you purchased from us two years ago in 2018 back to us to be resized as your granddaughter is older and has outgrown her tiny baby bracelet. We offer this resizing service for all customers who buy our Grow-With-Me bracelets for a small fee. When a child outgrows their tiny baby bracelet, a customer may send their child's bracelet back to us to be made larger. We're delighted, MaryAnn, you'd like us to resize your granddaughter's bracelet, but as you know, we first need her bracelet back here in our store. As you've explained it, the dilemma is the post office might have lost the package you mailed us. Per the tracking number (9516415240170258714145) you supplied us, your bracelet is still in possession of the post office. Your bracelet has not made it to us. Tracking - https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9516415240170258714145%2C We recommend you file a case with the United States Post Office to inquire from them where the package you tried to mail us is. Here is the link for your convenience to file a case with the United States Post Office - https://www.usps.com/help/claims.htm. A note to all customers --- When mailing your adorable Grow-With-Me baby bracelets back to us to be resized, be sure to purchase "tracking" and "insurance" with your shipping label just like MaryAnn did. Use your tracking number to keep track of where your package is while in transit. Tracking allows you to see when your bracelet arrives at our store. When you see your bracelet has made it to our store, allow two weeks for us to complete the resizing service. Emailing us to inquire where your package is is unnecessary as your tracking number will provide this information. We will send an email to you when your bracelet has been resized and shipped back to you. Please refer to our Grow-With-Me resizing page for our mailing address - https://www.beadifulbaby.com/product.aspx?p=136 Sincerely, Shelli Galbraith https://www.BeadifulBABY.com 1-888-707-7772
I received the earrings and decided they were too small since my grand baby was already turning one! I sent a message the very next day asking of there was another mm size up. Customer service told me they would check with their other vendors. After sending three more Messages I have yet to hear back from the company. Unfortunately, I will not be using this company and I have ordered from them several other times. How hard can it be to email me and letting me know as to whether another vendor had and up size in mm for a birthstone earring??? Vicki Apparently I was not seeing their email response. Unfortunately they do not have a replacement for the small earring, but they did offer something I was not interested in. Thank you for looking! Vicki
By Vicki
Response from BeadifulBABY· Jul 12, 2020
Hi Vicki, It was good to talk to you today via text. As you now know from our conversation today and the screen prints of our email replies we texted you today -- we did indeed respond to all of your emails. We also called and left a message. Be sure to check your email program on your iPhone - because you responded to our replies and on our very last email you responded with the one word "Hello" only as you can see from the screen prints of our email replies we texted you. So apparently you're receiving our emails but you're not able to see our replies. Our replies are visible in the screen prints we texted you. So we're happy we were able to show you we did indeed reply to you as we do value you as a customer. You may also reach us at 1-888-707-7772 and via text at 469-441-6715. I'm glad text was a viable option of communication today. If we do find larger 5mm synthetic ruby sterling silver rhodium screw back earrings we will contact you - as of now as we have communicated this option is not available in sterling silver screw back posts. We can get larger synthetic ruby earrings in a push back post or in gold in a screw back. You may view our available ruby earring options online at --- https://www.beadifulbaby.com/SubCategory.aspx?SC=106 If you decide on any of the options we texted and emailed you just let us know and we will order those custom for you. Thanks Vicki. Have a wonderful weekend and week. Sincerely, Shelli Galbraith https://www.BeadifulBABY.com 1-888-707-7772 Also available via Live Chat
