beachbound.comReviews of beachbound.com

Purchased the travel insurance, Canceled but have not received our refund, It has been over a month.

everything was easy to navigate and use

Worst ever! I advise not to book through beachbound. The customer service agent is not knowledgeable & they're rude. They don't know what they are doing. They said one thing and did something totally different from what was discussed. I will never use them again

They delayed making a payment to suncountry so we had no confirmation # with suncountry to book seats, so the good seats were taken

Bunch of false promises when I booked my vacation. We didn’t noticed until we took our trip that they overcharged us for the flight and the crappy hotel room. Donot use them. The hotel room was on the poor old side of the hotel, overcharged us to provide special seat which was not happening. She charged so much for the hotel and the flight. Everyone was shocked about how we paid for a crappy room and return flight. They lost a good customer. They compromised the delivery of service and charged more than others.

I booked my vacation package with Beach Bound Vacations to Jamaica. My flight involuntarily got canceled three times and I decided to cancel my reservation. I received an email from the airline saying that I will be compensated my full refund. I spoke with several agents from Beach Bound stating that I will receive my full refund and every agent told a different lie on when I’ll be receiving my refund. It’s been 25 days now since I’ve been fighting with Beach Bound and there is no resolution. Frontier has already issued my refund to Beach Bound, I do not understand what it’s taking their accounting department so long to issue it back to me. This company is a scam! Beware of them.

I don’t even think a 1 star is low enough! We booked a trip for 9 people and had to change destinations. While changing destinations one of our party’s name got changed wrongly. It has been a month long struggle our flight is tomorrow and it has not been corrected. One email stating it would be corrected 7 day before flight. Now I am on hold again with a nice lady who doesn’t have any power to do anything to help, you can’t get to anyone who can do anything. If they resolve everything and refunded our money I WOULD NOT EVERY use this sight again!

Bought the travel insurance - can't use the travel credit without calling to book because their "IT department doesn't know when it will be fixed". Called and spoke with an agent who made an appointment with me to book my trip - she never called. Spoke via email with someone else - the conversation could be summed up with a shrug emoji. This company does NOT care, and now I'm stuck booking a trip through them because they still have my money.