BCUReviews of bcu.org

As a long-standing member of the organization for over two decades, I have engaged in numerous business transactions with them, ranging from onboarding new members to utilizing online banking and in-person services. Throughout my interactions, I have encountered no negative experiences. Each representative has demonstrated genuine concern for my needs and provided prompt assistance. In a recent incident where my account was compromised, the organization promptly notified me and implemented measures to prevent the theft of thousands of dollars. Additionally, they expedited the delivery of a replacement card to me during my absence, ensuring that I had access to my funds. The organization’s exceptional support in this matter has been truly commendable.

My card got stolen over a week ago. Fraud dept was quick to contact me and I ordered a new credit card, and requested a rush order. I was told that the card would arrive in 3 business days. It did not. When I called about it today it seems that I was charged the $20 rush fee, but the card was sent via standard mail. After haggling with customer service they agreed to send me another one via “rush” order, so my waiting begins again. This is the second time this same problem has occurred with my personal card and it happened with my spouse and my joint card a few months ago. I am tired of the shoddy customer service. Really, really tired of it.

Its on the verge of lawyer time, you are refusing to take my payoff payment for my mortgage despite following all you hoops and hurdles. Every day I am calling in for hours at time trying to get you to fix your errors. As a 30 year member I AM DONE WITH YOU !

This was the worst experience of a bank ever. I've only had issues witht them. I was talking with them and each time I was told it was incorrect information each Representative told me. The only reason I used them was due to me working at target once I left the service was horrible take money whenever wanted to what account and let recurring charges continue to happen and with my overdraft at 1500.00 they let it got that high by also adding over draft charges each time. Wow no control over my accounts what so ever!! Plus money was deposited into my checking but they to9k my entire check towards my loan. How are people to pay bills with your institution controlling MY HARD EARNED MONEY! Wow how you trade peplo with there money as well as giving everything we as the people have.

I am writing yet again to express my frustration with the dreadful customer service at Baxter Credit Union. Baxter management has zero regard for wasting customers' time. I have lost countless hours waiting on hold and have often simply hung up after long-drawn-out wait time. And I am not just referring to minutes, I am talking hours. After finally getting through if you need to get transferred then disconnected is always a frustrating experience. When and it continues to happens, you get to sit on hold again and start all over. This is not an isolated incident. Baxter's race for automation has resulted in a complete lack of concern for customer time. It seems that you fail to recognize the direct impact of how consumers’ time is wasted while you continue to move farther away from what customers truly want. Furthermore, there’s your callback system, which leaves customers uncertain about when—or if—they will ever actually receive a return call. It is another way for Baxter to provide minimal real customer service instead of hiring real people to address real issues. More consumer wasted time. I’ve waiting on hold for over an hour only to find out that the wire transfer department had already closed for the day. This lack of timely support shows that Baxter management never has to deal with disgruntled customers directly. I guarantee that all members of Baxter would not appreciate being treated in this manner. If you’re willing to give up your life just to wait Baxter out, then perhaps you might eventually get assistance. I did manage to speak with a very helpful representative named Alex, but my issues stem from your systems and the complete disregard for wasted customer time. I am in the process of transferring all of my accounts out of Baxter ASAP.

Esto es una pesadilla de banco , llevo casi 40 años como cliente de Bcu, y en esté año 2024 y en menos de 3 meses he sido victima de intento de fraude en 3 ocasiones y con distintos números de tarjetas, el banco no me da una respuesta satisfactoria de donde se están iniciando estas transacciones, y lo único que te dicen es lo siento mucho que le halla sucedido esto. Lo cual conlleva a un cargo absurdo de $20.00 por obtener una tarjeta rush, o de lo contrario tengo que esperar de 7-14 días laborables para tener acceso a mi dinero; ya que Bcu no cuenta con una sucursal cerca en el estado de SC . Lo que implica un contratiempo en mi vida normal y si deseo la tarjeta rush debo pagar los $20.00 dólares por algo que el banco no puede controlar, para mi entender BCU se convierte en cómplice de este tipo de fraude quien sabe! A lo mejor hacen esto cada cierto tiempo para incrementar sus ganancias, afectando a los clientes a pagar una cantidad por un servicio que se supone está bajo el control del banco, ustedes se imaginan cuanto puede generar BCU en ganancias con esta práctica de cargar $20.00 por sustituir su tarjetas? Y que le digan lo siento mucho pero no podemos retirar el cargo. Me da mucha pena decir que después de casi 40 años como cliente el banco BCU no pueda solucionar mi problema cuando me está costando dinero el tener una cuenta en esta institución. Robar es robar no importa si viene de los estafadores o de tu banco.

Worst bank to use, I currently have them because of my car loan and I cannot wait for this loan to be paid off. I had an account that was charged off and paid and reopened my checking account to make it easier to pay my car loan which is another mission in itself. They will not let me use the atm or mobile deposit and want me to wait 6 months no thank you once my loan is paid I am out do not waste your time with this Credit union

The absolute worst banking institution I've ever seen. Transferred money from one bank to BCU. Placed a hold on the funds. EVEN AFTER THE FUNDS CLEARED they placed a hold for 8 more days. Asked ME to provide proof that the money was deducted. WHAT? Why is that my job? Talked to a CSR, provided a screen shot of my bank's site AND the cancelled checks with BCU stamp on it. Nope, not good enough. Have to contact my bank to send PROOF. Then the CSR asked how I was going to use the funds? What? How is that any of your business? Finally got to a supervisor, who was a buffoon. Told me I had to send information with my bank account on it VIA EMAIL. Told him I don't send that information via email. He said their "servers were secure". How about all the servers in between? Will be closing my account ASAP. DO NOT USE or be prepared for issues.