Great Service
Quick, accurate, very helpful, great service.
By Viken
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
222 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our products offer seamless mobile data in 200+ countries — with no contracts, no SIM swapping, and no data expiry. Whether you're a frequent flyer, business traveler, or hospitality provider, Bcengi delivers affordable, pay-as-you-go connectivity that works the way you travel. Used by enterprises, travel agencies, hotels, and individuals alike, we simplify global mobile access for employees, guests, and consumers — all through a single, intelligent eSIM.
Bcengi (bcengi.com) has 222 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 206 reviews with 5 stars · Clear filters
Quick, accurate, very helpful, great service.
By Viken
They are what I would call a "Carlsberg" company. Probably the best customer service for response I have had in a long time. I researched and decided this e-sim would suit my needs. I went through the process of buying but when I went to install I realised my Samsung phone would not accept it so I emailed explained my problem and asked for possible refund. Within 10 minutes an email from Asya and my credit was in progress. When I update my phone I will certainly install a Bcengi e-sim.
By Alan Le C.
Works like a charm Got the ad from Facebook, and since I don't trust anything from Facebook, I checked trustpilot. After seeing the reviews I decided to go for it. Installed in seconds, and works perfectly so far. Thanks trustpilot community!
By tsachi
Prompt turnaround and great support received. Truly 5 star customer service.
By Ayesha Nayab A.
The Bcengi customer service is super nice and has great knowedge on her job in answering and helping customers like me. My phone was stolen in Rome and when I chat with the Customer Service ID as Asya she immediately sent a new QR Code so I can use Bcengi service on the other phone and deactivate the esim from the stolen phone. thanks a lot Asya. Highly recommended Bcengi
By Joe B.
Asya heeft ons probleem met veel geduld opgelost. De installatie lukte niet omdat de link verlopen was. Echtgenote blij, ik blij.
By Jozef van Van R.
I have been traveling around Europe, and since I didn't settle down in any one place for long, I used Bcengi for the internet that I needed to make reservations, use maps, and keep in contact with people. I turned off the auto-refill and wasn't monitoring my usage. Suddenly, I was out of my allotment. I found a way back on, but accidentally added $25 twice. I contacted Bcengi customer service, and Aliaksandra was able to refund the second charge with no hassle. Bcengi might not be the cheapest, but I would recommend them!
By Stephen H.
Very fast responses and immediate attention, especially from Albi.
By Michael G.