Blue Cross and Blue Shield of MichiganReviews of bcbsm.com

The Fair Hearing score

1.3/ 5

Bad

9 reviews

Blue Cross and Blue Shield of Michigan1.3Bad

Rating distribution

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

Health and dental insurance carrier providing information and online forms for card holders, physicians, dentists, hospitals and group customers.

Blue Cross and Blue Shield of Michigan (bcbsm.com) has 9 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.

9 approved reviews, newest moderated first

Mar 26, 2023
Getting through to a BCBSM customer…
Getting through to a BCBSM customer service rep is impossible! I called them on five separate occasions to get prior approval for medical treatment. But I keep getting a message that call volume is too high and to call back another time. Then it hangs up on me without providing an option to wait on the line. I also sent two messages via their mobile app over a week ago but still haven't received a response. In the past 20+ years, I've had health insurance with all the major insurers, including Kaiser, but have never experienced such poor customer service before. My insurance for next year will definitely not be BCBSM.
By Lee