Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
164 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.
Blue Cross Blue Shield Association (bcbs.com) has 164 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
164 approved reviews, newest moderated first
Spoke on phone to customer service to ask simple question about when my health insurance card would be mailed to me because I had not received it The past few weeks. When I inform them that my health insurance is through my employer they simply said well you need to talk to them and hung up on me which I found extremely rude. Please teach your customer service representatives people skills they are highly lacking.
By Jeremiah W.
Blue Shield of CA does not care about customers. Their website is worthless and frustrating and provides no customer account info, if you manage to even login. They deny basic health care necessities like colonoscopy prep medicine that is REQUIRED TO BE USED to have a colonoscopy. They are a borderline criminal organization. We've used BC / BS for decades, and in the last 2 years they have clearly decided to treat their customers like crap, deny basic health care needs, and fail to maintain a functioning website.
By J W.
they made us pay 3 months without coverage (near1000$ a month mind you) on top of that fail to cover provided care so that will hit ur check via garnishment without any one telling you! worst health insurance company use any other provider this provider is purely a scam beware!!!
By Jeff N.
My experience with this company was terrible. I called multiple times in one day, and every single time they hung up on me without resolving anything. This is by far the worst customer service I have ever experienced. Completely unprofessional, disrespectful, and unacceptable behavior. They show no respect for their customers’ time or concerns. It is extremely frustrating dealing with such an incompetent and unreliable company. I regret choosing this insurance.
By Tia W.
Absolutely awful insurance company, worst yet! Personally and professionally. They screwed up and listed me as having two insurances, and the were wrong and after multiple letters, phone calls, emails, letters u name it they want me to pay $3,000 of coverage for services that never should have been denied....and professionally they did the same to my client an owe me over a $1,000...really considering hiring a lawyer
By Julie L.
The BCBS has a website estimator for different procedures. What estimator doesn't say is that it is strictly for the procedure, so if the procedure requires a hospital stay, it does not include the hospital stay, any IV's/meds, pharmacy, cost of a bed,, etc etc. My actual cost was four times higher than the estimated cost. It also doesn't tell you that it is the cost after your deductible is met, perhaps I should have assumed that, but it does not say that. The estimator got me the first time on the deductible, the second time after my deductible was met, on all the extras.
By Erica A.
Extra hidden fees were mailed to me months after a minor emergency visit. The total bill was low, but if they are willing to screw customers over on the little stuff, would bet any money that they will destroy you if you ever actually use them for an emergency.
By Jacob E.
ANTHEM BLUE CROSS- WORST CUSTOMER SRV EVER! I HAVE BEEN TRYING TO CALL THEM FOR 3 DAYS. DAY 1, SAT ON HOLD FOR 46 MINS., HUNG UP. DAY 2, SAT ON HOLD FOR 36 MINS.. HUNG UP. DAY 3, SAT ON HOLD FOR 26 MINS., GOT A PERSON. SPEAKING TO HER FOR APPROX. 4 MINS & CALL GOT DISCONNECTED. CALLED AGAIN, NOW ON HOLD FOR 18 MINS & COUNTING..................... CANT WAIT TO SWITCH FROM ANTHEM TO SOMEONE ELSE.
By Wenda
