BB WheelsReviews of bbwheelsonline.com

Fast to reply an help with my order

Found the exact rims I wanted

Very easy and fast delivery received them in two days thanks really needed them

I recently had the unfortunate experience of dealing with BB Wheels and I must say that I am thoroughly disappointed and unsatisfied with their service. From start to finish, the lack of concern for customer satisfaction was evident. When I placed my order, I was promised free shipping since I had ordered a significant amount. However, I was surprised to find an additional "guaranteed delivery charge" of $74.91 that I couldn't remove from my order. This was an unpleasant surprise and a clear indication that BB Wheels prioritizes their own profit over customer satisfaction. The real problems began when I received my order. After having the wheels and tires mounted, balanced, and aligned at a certified shop, I noticed a severe bounce in my truck when driving at around 50 mph. I immediately took it back to the shop, and they informed me that two of the tires were defective or out of round. I reached out to BB Wheels' customer service representative, Tony, seeking recourse and a resolution to my problem. Tony requested a photo of the defective tires and a video of the balancing. I promptly provided the requested evidence, expressing my dissatisfaction with the brand of tires I had received and requesting a replacement with a better quality brand. Days passed, and I had to follow up with Tony repeatedly to get any sort of update. Each time, I was met with delays and excuses. Finally, after several back-and-forth emails, Tony informed me that the manufacturer wanted the defective tires returned for inspection. This meant that I would have to bear the cost of removing and shipping the tires back to BB Wheels, and I would be without a drivable vehicle for an indefinite period of time. The fact that the manufacturer did not trust the word of a reputable dealer and insisted on a lengthy inspection process was both frustrating and unacceptable. I expected BB Wheels to take responsibility for their mistake and provide me with replacements without further delay. Throughout this entire ordeal, BB Wheels has shown a complete disregard for customer satisfaction. They have failed to address my concerns and have placed the burden and cost of their error on me, the customer. I am deeply disappointed and frustrated with both BB Wheels and the tire manufacturer, Omni United (Radar). It is clear that customer satisfaction is not a priority for BB Wheels, and their lack of accountability is truly disheartening. I hope that they take immediate steps to rectify this situation and demonstrate a genuine commitment to their customers. As it stands, I cannot recommend BB Wheels to anyone seeking a satisfactory buying experience.

Bad customer service! I ordered a set of tires at over $1,200. I ordered and need load range E tires. When the tires arrived, They looked like what I ordered, size and brand were right so I had them installed. When setting air pressure I realized they had shipped me the wrong load range tire. My fault for not checking before the install. When I called customer service, Tonya said that since I had installed the tires, I was out of luck. No refund. After hanging up the phone, I remembered I paid extra for the load rating on the tires of around $140 extra. I then called Tonya back and pointed out the safety concerns of using a light tire when hauling heavy loads. A blowout could be very dangerous. I also pointed out that I should at least get the extra I paid for the load range E tires that I did not receive. So far I sent the info 2 days ago and a follow up email to see the outcome. No response at all....

Fast and easy process!! Can't wait to get the new wheels installed!

This is my second time ordering from BB Wheels and both times I was thoroughly pleased with everything. It was easy to order and very fast shipping. I will definitely continue to buy through them.

All is well keep up the good work