BBQGuys.comReviews of bbqguys.com

Order a Willington Cape Fear Classic that was shown as being in stock. Got a call saying that they couldn't fill the order but could sell me a similar grill (which had poor ratings) instead. I asked for a refund (I paid through PayPal). Here it is a week later I still haven't received my refund. STAY AWAY FROM THIS COMPANY?!

I am building a outdoor fire pit. I accidentally ordered the wrong size burner due to not paying attention to what i measures and write down. After I received the burner and realized my mistake a quick phone call to BBQguys had me all set and the write burner coming. Due to large shipping cost they refunded me my money and told me to keep or donate the wrong part I ordered originally. Everyone I spoke with or emailed was extremely polite and professional. I will keep doing business with them for all my needs. I can’t say enough good things about my experience with this company.

As you can see I was told the refund should take 24-48 hours. The following day I drove an hour to an Ace Hardware and am happy to report I bought the exact same items I ordered from BBQGuys.com and I was pleased to findout the offered me the same deal, a free grill cover. I am writing this review on October 4th and have still not received my refund, almost two weeks after I was told I would. I just has another chat conversation with a “Ashley” and she too was pleasant just like the rest. Here is that conversation: (08:08:38) *** Chuck joined the chat *** (08:08:40) Customer Service: Welcome! Can we help you with anything? (08:09:10) Chuck: Can you tell me when I will receive the refund for order #N26443539C. I cancelled it after it not being delivered. (08:09:16) *** Ashley S joined the chat *** (08:09:45) Ashley S: Hello Chunk, and thank you for chatting with BBQguys.com! (08:09:49) Ashley S: I would be happy to check on this for you. (08:09:53) Chuck: And its been another 2 weeks since it was returned. (08:10:12) Ashley S: I am so sorry to hear this, I will look into this for you. (08:13:34) Ashley S: I am still here, I am looking further into this for you. I apologize about this delay. (08:23:28) Ashley S: I apologize about this delay. I am having a hard time locating the impending shipment. I will need to look further into this regarding the refund as well, do you mind if I provide a follow up email regarding my findings before 6:30pm CST. I will surely get this squared away for you. I just have to reach out to my warehouse to confirm a few things. (08:24:19) Chuck: Thats fine. In the meantime Ill begin drafting my reviews. Thank you and Ill look forward to your email. (08:25:13) Ashley S: My pleasure Chuck, I apologize about this issue and I will get this taken care of before 6:30pm CST, we will be in touch soon. Thank you for chatting with BBQGuys - home for all your outdoor living needs. If you have further questions, feel free to reach out to us again via live chat, or call one of our experienced agents at 877-743-2269. Have a great day! (08:26:44) *** Chuck left the chat *** She did email me and this is the email I received: Hi Charles, Ashley here - It was a pleasure chatting with your earlier. I wanted to provide an update on my findings regarding your refund status. It appears that I have to retrieve confirmation from the warehouse regarding the status of the shipment. The warehouse is closed for the day, however I have emailed them today so I can have an update for you first thing Monday morning. I appreciate your patience during this time and I will surely get this squared away for you. Please let me know if you have any questions and or concerns. We will be in touch on Monday. Thank you, Ashley BBQGuys Online Sales Representative (Email address has been deleted) 877.743.2269 So, by the time I even get a response, BBQGuys.com will have had over $1500 of mine and I have absolutely nothing to show for it. With that said, I HIGHLY recommend no one use this company for any of their needs. These people are polite and appear to know what to say to drag people along, just like con artists. I do NOT recommend this company.

Quick vendor review for anyone interested in the BBQ Guys who advertise here. The design team is pretty impressive and the products seem to be good, but their delivery service sticks horribly and the email advertisements are extremely misleading. I would give them a 2 out of 5 stars and I've purchased several items from them so far. - Quick update. Received the send large grill yesterday afternoon and it was the wrong unit. In addition, the free assessory enticement was missing. When contacting Customer Service (company service) dept. of BBQGuys, I was asked to send pictures of the wrong grill as proof even though in email correspondence, they admittedly sent the wrong unit.

The delivery service this company uses is horrible. I purchased 2 grills. I received a call to schedule a 6 hour window for delivery then it was canceled without any notification. Once rescheduled, I learned that the second grill would require an additional delivery appointment even though both grills were purchased at the same time. The second grill was scheduled for an additional 6 hour window delivery and then rescheduled without any notification. I mean, who sits at home for 6 hours waiting for a delivery that won’t come and then have to repeat not once but twice more? Terrible.

DO NOT USE THIS COMPANY! They falsely advertised on their website and the "cooling drawer" doesn't cool and doesn't insulate either. Have you purchased a cooler that doesn't have insulation before? I doubt it. We in south Texas the ice melted in 5 minutes and the drinks were warm shortly thereafter. Its a useless paper weight, poorly designed, falsely advertised, and BBQGuys won't even give me a partial refund. It will be on the curb tomorrow for trash if anyone wants it.

DO NOT RECOMMEND PURCHASING A PRODUCT FROM THIS COMPANY. WE PURCHASED A NEW 1200 GRILL FROM THEM WITH A WARRANTY. ONLY USED IT ONCE AND IT BROKE WITHIN THREE MONTHS OF PURCHASE. THEY STATED THEY COULD NOT SEND A TECHNICIAN OUT TO TROUBLE SHOOT THE GRILL NOR GIVE US A REFUND. THEY TOLD US TO CONTACT THE MANUFACTURER, WHICH WE DID, TURNS OUT THEY DO NOT SEND OUT TECHNICIANS EITHER ONLY SEND OUT PARTS AND EXPECT YOU TO FIX THE GRILL YOURSELF.

Melissa was amazing in customer service. I had an issue with the shipping company. BBQ guys absolutely were awesome to deal with. Hoping I get the bbq soon