my experience with BBQ has been great…
my experience with BBQ has been great no issues at all
By Marcus W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
665 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop gas & charcoal grills, outdoor kitchen equipment, pizza ovens, & more at BBQ Guys! Build your perfect outdoor kitchen with free shipping on most orders.
BBQGuys.com (bbqguys.com) has 665 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
665 approved reviews, newest moderated first
my experience with BBQ has been great no issues at all
By Marcus W.
Exceedingly intuitive and customer friendly website, with helpful education videos. Complete order shipped within 24 hours, as promised, and everything arrived in good order a short time later. Product is excellent, and now I look forward to using their free value-added service of design advice for grilling stations.
By Bill F.
Easy to use website, ultra fast shipping. I ordered on a Friday afternoon and received merchandise Sunday afternoon. Highly recommend this online merchant.
By Joseph I.
I was going to buy a new gas grill I had several choices. After talking with bbq guys experts. I was told of Blaze warranty which helped me choose the grill I needed. Got it in 3 days it is everything they said it was and more very very satisfied. Thanks BBQ guys
By Danny D.
Ordered a pizza stone, temperature gauge, and smoker box. Would be helpful to have instructions for replacing the temperature gauge or a video describing how to do it. Also, am still awaiting delivery of the smoker box. Thus far, I am very pleased with grill quality and service received.
By Paul
Absolutely so happy with the smoker that we purchased. Great delivery service and communication from the BBQz team providing me updates and progress on the purchase. Website was easy to use and very udder friendly.
By Tracey Anton M.
Weber Genesis II E~330. Fantastic grill! Lots of power! No flare ups. Cooks to perfection! Great quality! Did take some time to put together. Definitely recommend.
By Debbi R.
Absolutely horrible experience. Ordered $800+ Weber grill from them in early summer, 2020. Grill arrived late and did not work. Changed out valve, changed out gas tanks, called BBQ guys (zero help - said to change out valve again), roughy in service. Called Weber (helpful). Weber indicated bad grill. Called BBQ Guys to resolve....nothing...no response for weeks. They never refunded for the grill. Gave them 6 months to figure this out. TERRIBLE and ended up filing a better business bureau complaint. Steer clear of this place.
By Ethan Field W.