Updated review
Updated review, after a very rocky start with CS and Smokin Tex, problem has now been resolved through diligent CS staff. Very grateful
By J- D.
Saturday, November 7, 2026 · Customer reviews of US businesses
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665 reviews
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Shop gas & charcoal grills, outdoor kitchen equipment, pizza ovens, & more at BBQ Guys! Build your perfect outdoor kitchen with free shipping on most orders.
BBQGuys.com (bbqguys.com) has 665 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
665 approved reviews, newest moderated first
Updated review, after a very rocky start with CS and Smokin Tex, problem has now been resolved through diligent CS staff. Very grateful
By J- D.
Very impressed with BBQGuys.com! We ordered the full griddle insert for our Weber Spirit 300 series. Weber.com was out of stock and didn’t know when they would be back in stock. So we went to the BBQGuys.com, they had it in stock, and for the same price Weber.com had. Very fast shipping!
By Susie Q.
My grill is about 20 yrs old and needed an igniter and new burner. I received the order promptly. The only issue is that the replacement burner sits slightly higher then the original and as a result the igniter doesn't line up properly to igniter the gas. Oh well, I've been lighting the grill with matches for over a year and am used to it. I tried to call the # on the invoice but no 9ne answers. I'm assuming that this is the only replacement burner available
By Jeff K.
Good website and e-commerce platform. Quick processing and delivered as promised. Price was higher that expected for the Weber product, but …
By ele G.
My only issue is with the website stating to call for best pricing. I called and got the same price that was on the website so I could have saved time by just buying on the website no reason to call. Other than that the equipment shipped fast and got everything I needed
By Brian C.
Ordering was very simple, shipping was fast and the Blaze grill was packaged correctly. Super friendly sales representative and did exactly what he said he would do. I would definitely order from BBQ Guys again.
By Shane W.
Greatly appreciate the outstanding customer service from Kaymen & Paige regarding issues with my outdoor icemaker. They worked diligently to cut through the red tape and resolve my problem.
By Steve D.
Great selection. Great price. Fast shipping. Followup with tracking. All of it made for a great buying experience. Plus, we love the grill!
By Bill P.