Great customer service
Great customer service, fast delivery, quality ring.
By Earl
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
233 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Handmade Custom jewelry,Morganite,Moissanite, Aquamarine,Amethyst,Emerald,Sapphire,Topaz,Citrine,Tourmaline,Garnet,Ruby,Peridot,Tanzanite,Tsavorite.
Bbbgem (bbbgem.com) has 233 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
233 approved reviews, newest moderated first
Great customer service, fast delivery, quality ring.
By Earl
First the wrong ring was shipped. Then when I ordered another ring, it lost a stone after a few weeks. BBBGems refused to fix it and sent a bag of stones which also took weeks to get. Repair jeweler stated the ring had a flaw and needed to be remade. Jeweler attempted to reset the stone but it fell out again, several days before my wedding. Never heard from BBBGems again after telling them my ring had a flaw with one of the prongs.
By Janae
Wow, I was blown away by the ring I purchased. My wife loved it and it arrived sooner then expected.
By Anthony B.
Just received the rings on time. Perfect fit. Perfect craftsmanship. Very high-quality pieces of jewelry. Would definitely order again. I was especially impressed by the Moissanite stone which has even more sparkle vs my real diamonds.
By Jonathan
Hands down the best jewelry shop. The quality of jewelry is like no where else I have shopped before, the service is exceptional and I am never disappointed!
By Ian T.
Great experience all around aside from the shipping.
By Connor M.
The communication was wonderful and the rings are beautiful and fit with my engagement ring perfectly. I would definitely recommend this company for all your ring needs
By Lizzie
I have had no problems so far with the ring I had ordered. Communication was good and I was able to receive my ring before I needed it. The tracking number I received didn't work when I first tried it, however, before I checked again the ring had already arrived. The ring looks great just like the pictures. Shipping was alittle odd (a different company than I was told delivered the ring) but in the end I got what I needed and am happy for it. Thanks!
By Mark H.