Perfect product excellent quality…
Perfect product excellent quality superb customer service
By Charlie Y.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
233 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Handmade Custom jewelry,Morganite,Moissanite, Aquamarine,Amethyst,Emerald,Sapphire,Topaz,Citrine,Tourmaline,Garnet,Ruby,Peridot,Tanzanite,Tsavorite.
Bbbgem (bbbgem.com) has 233 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
233 approved reviews, newest moderated first
Perfect product excellent quality superb customer service
By Charlie Y.
The rings came on time and they are gorgeous!! Fiance was over the moon.
By Alex B.
First of all terrible communication through email only, very vague answers, still haven't revived my product. They do not understand they are in the proposal business or they simply don't care, "expedited order fee' is a scam, poor craftsmanship because as they told me "gem was falling out", go to a real jeweler and don't waste your time
By Andrey B.
Got an absolutely gorgeous ring. Exactly what I ordered. My fiancee can't stop touching and staring at it. Good service, communication, and delivery time. Very pleased with the entire transaction.
By Robert H.
Great quality and perfect size scale
By Dakota
My husband got my rings customs made from here. Great customer service. Amazing ring! I get compliments all the time. I’ve had it for two years now, the quality is amazing.
By VC
The ring is truly beautiful and customer service is very responsive. The only reason I give 4 stars is because the delivery times on the website didn't match what actually happened, which can be sensitive regarding engagement processes. Other than that, I would definitively buy here again
By Diego C.
The ring I ordered is beautiful! Thank you so much!
By Lavendar W.