I Had to write 3 emails and order still in limbo
I Had to write 3 emails, message them on Facebook and instagram, before getting any information on my unfulfilled order. Then wait days between responses. I received an email that said my order was being prepared and to expect a tracking number in 1-3 days. The next day I received a message on Facebook from another CS rep stating my order was out of stock and I’d have to wait 3-5 days for any information regarding manufacturing of my cases. This was after waiting a week for a tracking number. Their website said that everything I ordered was in stock at the time of purchase. No contact as of yet from BDD customer support on conflicting excuses. No idea how to get a refund. Terribly upset with the company as they seemed genuine on their social media pages. My order is still in limbo, if they make the cases as they’re ordered then they need to mention that on their website.
By Jonathon H.



