Horrible customer service never…
Horrible customer service never received my refund
By Dal W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Baylays is listed under Wellness & Spa in TAMPA, Florida.
Baylays (baylays.com) has 11 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 6 reviews with 1 star · Clear filters
Horrible customer service never received my refund
By Dal W.
The product was really really really of poor quality
By Nancy Moses & Morris O.
I didn't receive my order when it said package delivered i was outside and seen the postman put the mail in the mailbox when i went to retrieve it there was no package i don't want a refund just a replacement.
By HENRY N.
The is not great
By Sonny V.
Received merchandise that was unwrapped and expired. Called and emailed several times to resolve the problem. Did not get a response until I called the fourth time. Both companies said they issued a refund and its been over 10 days and I haven't gotten my money back. Buyer beware! I will never shop this merchant again.
By MV
Ordered on the 8th it shipped on the 12th today is the 16th and still do not have maybe you should work a little bit on shipping.
By J M.
Response from Baylays· Feb 16, 2019
Hello. We have investigated the order, there are unexpected delays with the postal service. We are very sorry for the inconvenience. Thank you for your patience. We will continue to monitor the order to ensure it is delivered as soon as possible. Kind Regards, Team BayLays