Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
15 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bayareafastrak is listed under Auto Parts & Wheels.
Bayareafastrak (bayareafastrak.org) has 15 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
15 approved reviews, newest moderated first
awful people, exist only to suck the money out of hard working people to allegedly do bridge work that i never see. i’ve paid more to fastrak than towards my own house, if you live in the bay avoid commuting over their bridges at all costs for work!!
By David C.
You can cancel autopay for $5 per tag. In the past they randomly charged me, now I have no trust in autopay, but also do not want to pay extra...
By Olga G.
Awful, unethical company.
By Shalma M.
5 phone calls, submitted a written request, uploaded a copy of my bank statement, spoke to the supervisor. All of this over a 10-month period. Every single time they said it was taken care of. These people are stupider than a DMV employee. Today they charged me a $2 fee for them to fix their own mistake. These people are unemployable in any industry.
By Karen
I live in TX and was in CA Bay Area and the fastrak car pool lane stated FREE and come to find out you ARE REQUIRED TO HAVE A TOLL TAG ACCOUNT. But it is not stated anywhere so my son and i used it and got 3 violations that i disputed and they dropped 1 (the cheapest one) but want me to pay the other 2 from the same day and the next morning. How can they expect you to know that a DAMN TOLL TAG is REQUIRED when the signs say FREE for 2 or more. This is total ENTRAPMENT and should be illegal. They want me to open a toll tag account, Fastrak get a clue why would i want to open a toll tag account when i LIVE IN TEXAS!!! All CA want's to do is SCREW everyone out of their hard earned money. How in the HELL is someone to know a toll tag is required for the FREE car pool lane when it's not stated then they want to SCREW you. And their customer service did not care and ONLY wanted money$$$$$$$.
By Russ C.
Sent a NOTICE OF TOLL EVASION with a picture so bad you cannot even tell its a car. Then go to their website to dispute it, and it's a different plate, not my make of car, and so not my model of car. Go to submit the dispute and they do not accept the photo file type that they provide to your as proof of the toll evasion. What a mess and extra effort of work to correct an apparent and blatant error on their part...if you are going to send these things out at least have the courtesy of reviewing them, prior to accusing someone of a crime or stealing something.
By David Z.
This is just a legal extortion racket.
By D D.
Your online billing is a maze, with no clear path so simply entering credit card data. I had to talk to an agent and she was in a room with awful acoustics and lots of other agents chattering away so I had to repeat my credit card info but then the same thing happened when I tried to pay via the bot. Maybe the voice recognition is just inferior.
By Really not happy M.
