BattleBeaverCustomsReviews of battlebeavercustoms.com

I was quoted 5-6 weeks for a custom controller. It took 10 weeks to get my order. It wasn’t even what I originally ordered bc they were out of colors that I wanted. They have AWFUL customer service. They don’t respond to emails, claim they don’t get your emails, and are unwilling to help you when they finally respond. It’s basically “give me your money and you’ll get your controller whenever, and it’ll look like whatever we want it to look like bc we don’t have the colors you wanted”. My first and LAST order with this company. A company that doesn’t provide or help their customers won’t be in business for long.

Provided an estimated 4-6 week build time. It’s been 7 weeks and I have not received any communication from BBC since they took my money and sent me a confirmation email. I have contacted customer support via email a week ago and still have not received a response. Their site warns sending a follow up email before receiving a response will push you further down the response queue. Their modus operandi is pretty much “give us your money and leave us alone until you get your product that you paid $200 for. And you’ll get it when you get it, whenever it’s convenient to us.” I’ll probably get my tax refund before I get a shipping confirmation email. Customer service is literal dog water. Buy a SCUF. They’re MARGINALLY better.

If i could give 0 stars I would. I received a faulty controller only to send it back to be ‘Returned’. It came back to me more broken than before. I have now sent it back for a refund, it arrived to them a week ago and they are ignoring my emails. Where is my money!?

My controller stopped working completely after 5 months. Both analog sticks stopped working, major stick drift on right stick, back buttons stopped working, and the power mechanism took a complete dump and the controller wouldn't even stay on even when plugged in via usb. Cheap product probably made with parts from China I am upset with the controller and also the way customer service handled it. They are trying to quote me $70 for a fixing, no way in hell I am paying that after giving them $200 for a controller that only lasted 5 months. They also charge you for shipping and return shipping. What a shame! I'm out $200 for the controller and now $34 for shipping. DO NOT BUY THEIR OVERATED CONTROLLER! BUY DUALSCHOCK BACKBUTTONS FROM SONY FOR $30 AND USE A STANDARD CONTROLLER. THE BACKBUTTONS FEEL WAY BETTER IN MY HONEST OPINION AND WORK BETTER. I USE THEM ON MY 2 YEAR OLD STANDARD PS4 CONTROLLER WITH NO PROBLEM!

Same as all other negative review: - Poor quality product - fragile buttons - Very bad customer service - Waited 5 months, received a broken controller, sent it back to get fixed. took 1 month. Broke again within 2 days. - They just want your money, and they don't care if you have a working product or not.

I've ordered a custom PS4 controller for a total of 180$,I took 7 months for it to get here. It worked for about 6h before the left joystick gave out. Not only that but for the delivery, return and import fees I ended up paying another 109$, none of that they refunded or warned me about. Terrible product even worse customer experience.

Wish I could give this incompetent gaggle of dunces 0 stars. They will make excuse after excuse on why they aren’t accountable. Avoid at all cost!

My son ordered a custom GameCube controller from this website and we never received it. The package shows delivered but, it was never delivered. I contacted customer service to find how they can help my situation and they responded telling me to wait a few days to see if it showed up. I waited a few more days to see if by some luck the package would show up, and it didn't. I contacted customer service again by email because they have no contact phone number listed anywhere, they responded over 2 weeks later telling me they can't help me and I need to contact the post office. Obviously, I did this the first day the package showed delivered and wasn't. They offer no mailing insurance on their website and expect the customer to figure it out if the package is lost. My son saved up for months to buy this controller, and now has nothing to show for it. I would highly advise finding somewhere that offers better support than BBC.