BatteryMart.comReviews of batterymart.com

I bought 2 batteries. First for FLIP MINO HD camera. According to website they had one. Was sent battery they said would fit. It didn't. Now they they want to charge me a restocking fee. Run away from this site. I still haven't received the second battery for an older phone I use as a backup.

I bought a high end battery from them for my 98 Harley. In less than a year it would not hold a charge, even on a batt tender. I fully charged it and tested the cranking voltage on start with my DVM..it was 8 volts, indicating a failed batt. To be sure, took it to AutoZone for a load test, it failed as well. Sent it back under warranty for replacement, they sent it back saying it was perfect. 4 months later it failed completely. They are incompetent and devious, you will never see your warranty upheld...take your money elsewhere.

We ordered a simple 12 volt rechargable battery from batterymart.com on July 21st and paid for extra 2 day shipping. However, on August 1st we still hadn't received the package which was very strange and upsetting so we checked the online status and they sent the package back without notice! We only got 2 attempted delivery slips, which were also strange because we never requested to sign for the package, we just thought they would leave it in the mail room. BatteryMart also neglected to give us this detail too. They claim that that ups left 3 notices, they didn't only 2, and that's where Battermart's customer service really went downhill. We have been coordinating with this utterly rude and completely useless woman named SHERRY BOYCE. Everytime we are in contact she tries to blame anything she can on us! How on earth is that a good quality in a customer service specialst?! Anways, she suggested that maybe a neighbor ripped off the 3rd notice, took our package for us, anything to not just refund us for shipping. She even told us to call ups ourselves, pay them a return item fee, and then start a new order! Outrageous! Never have I ordered something and the business say that I have to sort it out with ups myself. I surely didn't pay ups express shipping, I paid batterymart, so sort it out, Additionally she lies when she says she will call or email you back the next day. Every time we have had to contact her first. We have been waiting almost 21 days now for a refund for shipping and this Sherry refuses. When I asked to speak to her supervisor she patched me thru to her voicemail and still haven't heard back. I'm beyond frustrated because we NEED this battery and they don't seem to care at all. The worst customer service experience I have ever encountered.

I ordered and expensive motorcycle battery for my Indian Chief which was designated a made for my bike's year and model. The battery did not fit. BatteryMart made me pay the $40 for return shipping and then when they received it, claimed it was damaged and would not supply a refund. I'm out close to $200 and have nothing but a black eye. What a horrible company!

I entered the year,make, and model of my motorcycle on their website and it selected a battery that was supposedly "cross referenced to be compatible and replace" the OEM battery. I purchased the battery and it arrived promptly. However, it had terminals that were incompatible with my OEM cables. I called Battery Mart and informed them of this problem fully expecting them to say we'll pay for return shipping since it didn't fit as they had advertised. Instead, they said I would have to pay for return shipping before I received a refund. The service woman stated that it was my fault for not verifying the battery fir before I bought it. I tried to tell her that the Battery Mart website recommended this battery as OEM compatible. I also told her I was a return customer having been previously satisfied on another purchase. I told them I would file a complaint with the credit card company and they still said it was my responsibility to verify the battery they recommended. I hung up and called my credit card company and filed a dispute. VERY POOR CUSTOMER SERVICE EVEN FOR A REPEAT CUSTOMER. I DO NOT RECOMMEND THIS COMPANY.

I bought a laptop battery from them 9 months ago, before it packed up. Although they advertise a 1 year warranty on the invoice, and repeatedly on their website, they now tell me that it is only a 6 month warranty. False advertising at best - fraud is closer to the point. By the sound of the reviews on this website, the batteries are generally rubbish. Unfortunately I didn't check them out properly before ordering the battery, if you are wiser than me - DON'T TOUCH THEM, THEY ARE CROOKS!

We bought a battery for our quad when it wouldn't start. The other battery was the original and worked great since 2002 (12 years). Purchased this one and the quad still wouldn't start. We authomatically thought it was another problem with our quad. Took it in to have repaired. They could not find anything wrong except the battery was dead which was the new one we purchased from Battermart.com. They tried to charge it and it wouldn't take a charge. This was noted on the invoice which I attached to my emai to them. They sent me a prepaid label so I thought they would going to hold to their return policy which was within the given time frame on their website. I just received a partial refund. Why would I receive a partial when the battery was junk. Think twice before buying from them.

Purchase this last year and it lasted 2 months before failing. I was outside the 45 day return period, so it would cost $30 to send for 'testing' with no guarantee of replacement. It may just be a bad battery - which happens - but the customer service department made little effort to resolve my issue. I'd suggest buying elsewhere.