Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bathsrus is listed under Bathroom & Kitchen.
Bathsrus (bathsrus.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
13 approved reviews, newest moderated first
March 7th I ordered a HiB Austin Cabinet. After the initial email confirming the order, I received an update saying the order would be delivered outside of the normal 10 day window. No-one ever answered the phone or returned my call, the only response came via email. A little over 3 weeks later, another email saying the expected delivery. As of 7th April order canceled. Very disappointing and terrible customer service.
By Stewart R.
Customer care? Ordered something from them 3 weeks ago and utterly urgent, NO update to order or any delays, NEVER answer the phone or callback (8-10 calls and 2 answering machine messages left) and no response to emails. How are you still in business?! Or are you?
By Stefan
Bought a HiB Cabinet (they were the best price with postage) on line. Telephoned and checked they had stock before I bought - they said it would be sent direct from HiB within 5 days. It arrived in 4 days, good price good service nice cabinet. I'd definately try them first again if all their prices this good
By John
Bought £250 bathroom mirror (they were the cheapest) after speaking to their customer desk and it arrived in 4 days. Great service and cheapest
By Mark W.
The customer service is difficult to get through. Very quick at taking money but poor at post sale communication. Took a month for my item to arrive despite the confirmation email estimated to be 5-7 days.
By Mr Jun L.
