Bath & Body WorksReviews of bathandbodyworks.com

WORST CUSTOMER SERVICE EVER! 4 of 6 candles came badly damaged, one was completely crushed in pieces, the second 3 wick jar was cracked in 4 places, the other 2 jars were scratched all over. For 2 months they treated me like an idiot telling that they can't see the damage on high resolution photos, I had to send the picks 5 times!! I sent 15 emails requesting to issue me a refund. Two months later they asked me to return the damaged items: "request that all the candles be returned to us to qualify for a refund ". How can anyone trust the company who pretends that they can't see the damage on totally crushed glass jar? And now, I want to underline - two months later, they want "to qualify". Sounds like a joke.. Terrible experience with Australian office. Don't buy from them, you will never get your money back. I bought the candles as the presents to my dentist clients and Australian B&BW office failed me every step in this miserable experience. Joe was the contact from the so called "support" and he is hopeless and unprofessional, never kept his word.

They send you 'fake offers' as a rewards.member that they.refuse to honor and when you call .. the answer is " we never intended to honor offers we sent you " Really? Not OK!

Ive been noticing that the wick of my candles usually burn out at the end and it doesn't relight, so im left with 20% of my candles that I can't use because I can't light the wick, which isn't fair because these candles are 26.00 a jar.

Best product and worth the money

Having just returned from LA recently and bought loads of your products where items are always on sale or priced down with multiple buys etc ! Excellent service and friendly staff. Just visited Westfield London very different no inter action with staff chatting at the back and prices just ridiculous I felt in London we are being ripped off 30 quid for a 3 wick candle cmon !!

I ordered a gold (and what I thought was pink) candle holder for $34. I received a flimsy silver metal holder and the sticker price was $17! Not a sale item! When I contacted them they said prices can vary and the pink was a candle placed in the holder to make it look better. I was not able to exchange or refund. They deliberately touch up photos and have fake prices online. It’s deliberate Price gouging.

If I could rate this company 0 I would. Worst, thieving company ever!! I ordered 18 products at the beginning of October, for over $100. Of course, after two days they charged my credit card. However, I never received the order. They have the worst customer service!!!! I called them several times, of course to no avail, I sent emails, finally they blocked me!!! What the hell??? Do you bombard people with your stupid ads just to be scammers??? Please be careful with this company, I will never buy anything from them again

Do not buy from their online website—don't be tricked by the discounts and sales they offer. FIRST, it’s really, really hard to contact them. SECOND, they sent my package to the wrong address, and I had to repeatedly contact them, which was very time-consuming. I even visited their offline store to resolve the issue, but they couldn't do anything about it. LASTLY, they only sent me ONE body mist, even though I bought TWO! So, I had to contact them AGAIN. I wish I had never bought from their online website. I don't usually write negative reviews over minor mistakes, but this experience has made me TOO FURIOUS.