Bath & Body WorksReviews of bathandbodyworks.com

Bath and Body clearly do not understand how shipping works!! Made my order Dec 9th. Received email it’s being processed on Dec 14th. Dec 18th an email states my order shipped. The order did NOT ship, a label for the order was created on Dec 16th and nothing after that. Did the online chat, got knocked off (or the rep disconnected), had to start all over with 329 in the queue before me. I ended up calling, representative clearly unable to handle customers, had no info where my package was, wanting me to wait until the 26th! I let her know that is unacceptable, it was a gift, the 26th is too late. The girl put me on hold again and stated she can process return payment. Absolutely!! I know I will never see my package, never again will I do business with Bath and Body, total disappointment.

I placed an order online that offered a special sale (soap 3.25) and ordered on the first day before noon this was on 14 December. I contacted them 3 times and was told I would get my order before Christmas. On 21 December my entire order was cancelled because everything was out of stock. I am not happy. I could have gone to the store and purchased but instead ordered online. I will never shop at this business again.

Bath and Body Works - where are my candles ordered on 12/02/2022? The original delivery date was sent to me via email as 12/7-12/15. Then I get an email almost 2 weeks later that advised a delay and that my new delivery date would be "on or before 12/23." Your automated service is now saying "by 12/30", but your customer representative is saying I should still receive by 12/23, which at this point is impossible unless shipped next day delivery guaranteed. I was also told that I cannot cancel my order at this point. Your website today (12/21) is showing that your company is working to fulfil orders placed on 12/1 when on Monday 12/19 it showed that 12/2 orders are being fulfilled. What is going on? I need my candles for Christmas Eve gifts. I need answers. I understand that your company gets slammed with orders this time of year, specifically on Candle Day. Moving forward, your company should begin Candle Day on an earlier date so that you have no issues with fulfilling orders and honoring YOUR shipping schedule. I have worked for several large B2C companies and shipping was always the same/next business day orders were received, as that is good business practice. This is ridiculous! I have never experienced anything like this before. I need my candles! I will NEVER order again! And PS - I may not be able to cancel the order your company, but I can for sure notify my bank to block any pending BBW transaction! Bet!

I ordered several Gift cards from Bath and Body Works. It took them 10 days to get them to me. After spending 20 to 30 minutes filling out the forms for "To" and "From" I received them totally unmarked and without gift receipts. They weren't maked in any way, so I had not way to differentiate the $100 card for my wife from the others for employees and volunteers. I called customer service and got a very nice person, but they couldn't help me at all. I called the closest store, about 20 miles from me, and they can scan them to discover who much is on each card. NEXT YEAR THEY ALL GET CASH!!!

i had placed a order in mid september and i had just received my package! Then to make my 170$ order that i waited over a month for, ALL MY CANDLES are shattered!!! there was no package in the candles were just sat in there. What am i supposed to do for all the christmas gifts i had planed now bath and body works??

I am one of the many people who participated in the candle sale this year. Placed my order on 12/2 and have yet to receive even a confirmation it has shipped- my estimated DELIVERY still days Dec 7-15, which has come and gone. At this point I will not be getting a large amount of Christmas presents in time. To add fuel to the fire the ONLY thing Bath and Body Work’s offered as an apology was a 20% off coupon that must be used by Dec 31! Is that a joke?! As if I’d place another order while I’m still waiting on my current $200 order?! I spoke with customer service on Sunday and they had no answers. Just that “the warehouse has your order and it should ship and arrive by Christmas”. I don’t see how that’s possible at this point. Extremely disappointed.

I had never before ordered from Bath & Body Works but I had a coupon, so I placed an order using my phone. I chose two 3-wick candles, and put in all my information, only to get a pop up saying one of my selections was unavailable. If it is not available, why did your website allow me to order it? Then I attempted to order a different candle to replace the one unavailable, and the same thing happened. Finally the order went through but it was charged as two separate orders with two separate shipping charges. I attempted to cancel the order within a few minutes and the website said they were unable to cancel. Customer service via telephone was not much help either. I told them that since they charged me two separate shipping fees, I wanted to have one candle shipped to a different name and address. They told me I could not do that until I received an email informing me of the shipment. I finally received notification a few days later and called them, only to find out that yet again, one of the candles was no longer available! The customer service rep was helpful and processed a refund for my original order and I was able to choose a different candle to be shipped to a different address. Honestly, I have no idea whether either of these candles will arrive by Christmas or whether I will actually get my refund, based on other negative reviews posted on Trustpilot. Plus, I am supposed to be getting a credit for my coupon ($10 off a purchase of $30+ for new customer orders), but who knows when that will be processed. I will keep an eye out for my credit card statement. My local store is fine, but I likely would not place an online order in the future. Another thing to note is their pricing is erratic. One day is one price for an item, the next day it might go down or up, then the next day it will be a different price altogether. As far as I can tell, they do not do price adjustments.

I placed an order on 12/2/22 and expected delivery was 12/7-12/15. Today is 12/20 and it hasn’t even shipped yet. And they have no idea when it might ship. I had Christmas gifts & Christmas candles in this order and they don’t even think it will be here by Christmas now. I have been a loyal B&BW customer since the 90’s but this has done it for me..I’ll never buy a single item from them again. This is some of the most pathetic customer service I’ve ever encountered.