bastetnoir.comReviews of bastetnoir.com

30 N GOULD ST STE R, Sheridan, Wyoming

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4.5/ 5

Excellent

18 reviews

bastetnoir.com4.5Excellent

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About bastetnoir.com

Bastet Noir is a sustainable, zero waste, clothing label whose designs are made to order specifically to clients measurements. Every piece is made out of discarded materials and produced locally by a community of women single parents in North Macedonia.The entire profit we make is reinvested to fund the growth of these women-owned businesses and support them with the education of their children in a country where their monthly income is less than 300$.

bastetnoir.com (bastetnoir.com) has 18 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Website: bastetnoir.com
Category: Clothing & Underwear
Location: Sheridan, Wyoming
Listed on The Fair Hearing: 2026

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May 1, 2024

Expensive mistake

Writing this review to make people aware this company is based in Macedonia and if ordering from the UK it makes the returns process extremely costly and stressful. The quality was good but the trench coat wasn’t exactly what I was looking for. I attempted to cancel my order at one point when I was advised of a delay but instead I eventually received an email saying my request ended up in their junk folder. Returning an item has cost me £33 in courier charges. Bastet Noir also instruct you to declare the value as $0 to avoid delays at customs which felt really risky. If DHL lost my parcel I wouldn’t be able to claim the money back. The £33 is in addition to the restocking fee. Despite being advised that this would cost me $40 in a email the company have taken $60 from my refund. Update: at least they acknowledged that the returns policy I saw at the time of ordering was different to the one they were referring me to. Offer of a credit note but no refund of the additional $20 taken.

By K M.

Response from bastetnoir.com· May 2, 2024

Hi there, Thank you for your feedback. Let me first appologize for the delayed answer. We sorry to hear that you had an unpleasant customer experience with our label. We aim to respond to customer emails within 1 - 3 business days. We're an extremely small team here. I personally went through our emails and didn't seem to find any request regarding the refund. Could you please send us your order number, so I can investigate this further? Thank you. As for where our production is based, we're fully transparent on our website about the location. The entire process is well documented everywhere from our website all the way across our social media channels. Our entire model rests on supporting socially vulnarable groups of women in Macedonia. As far as the customs remark goes, we advise our customers to do this so as for you not to end up paying additional unecessary charges for custom fees which will also imply longer wait time for you to receive the refund. I'm not sure what you're referring to when you say this is risky, as there's no risk whatsoever involved in any of this for you as a customer. As for your refund, I'm sending here a link to our return policy which we advise customers to look at prior to ordering something. - https://bastetnoir.com/pages/return-policy . We're a small label that adheres to a no-waste policy and works with a local community of women single parents and women domestic abuse victims. This means all refunds are subjected to a 40$ restocking fee per item. We want to build a sustainable brand that pays its production partners fairly and on time and since all of them are paid per every item made, we need to ensure at least the production cost is covered and their time is fairly compensated. Please note that refunds include only the price of the item, without the shipping cost, the restocking fee and the processing fee. Please send us your order number and I'll personally make sure a member of our team reaches out to you immediately. Thank you for supporting our label and voicing your concerns. We really appreciate this honest feedback, as we're always trying to improve everything that we do. Best, Marija