Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
379 reviews
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The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.
Bass Pro Shops (basspro.com) has 379 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
379 approved reviews, newest moderated first
Am lucky enough to live in Springfield MO. Bass Pro always has what I want, and I understand from employee-neighbors that they are very good to work for. The Bass Pro in Fridley, MN was also pretty good but they didn't carry as much Pike/Musky gear as they could have.
By customer
I called Cabelas/Basspro to ask for a price match (as I had done in the past as well as in store) and was given an excuse as to why they couldn’t match the price. The item was for a qualifying product from a qualifying website and fit the parameters according to their price match “guarantee.” The excuse was that they had the product but not many in stock. How does that affect the ability to match a price? If it’s available online and I can add it to my shipping cart, why would that even matter? Then the customer service rep offered me a counter offer in the form of, “the best we can do is $X.” I wasn’t aware that their price match guarantee meant haggling. My family and I have been lifelong customer at Bass Pro Shops and it’s unfortunate that this relationship has to end due to horrible customer service and an inability to commit to their own standards of practice. As a business your number one product isn’t what you sell, but who sells it. Customer service is your primary product and the goods are secondary. It seems as if the only company that practices this is Amazon and look how far it has taken them. Service has always mattered and always will. Take note Bass Pro, a business cannot survive without customers.
By Nicolas V.
Horrible never buy a boat from these people in auburn hills! Tracker pontoon 2020
By Tricia M.
Absolutely horrible They confirmed my order for wading shoes, 48 hours later they confirm that they can’t deliver them and tell me if I don’t want the waders that was part of the order either, I can return them. So on my time I can take them to the post office, to help them out evidently, and return them. I’ll dump them in the Harrisburg parking lot
By Darren S.
Doesn’t even ship to the uk
By Mike Y.
I'd give a negative 5 if I could. We went to Bass pro shop and ordered a bass buggy 16xl with upgraded motor pontoon boat. We were told it would be 4-8 weeks, now today we get an email saying they aren't going to start producing the pontoon until june 1st, which is 12 week later and then it will take probably another 8 weeks. Horrible. they won't do anything to compensate us. they just suck!
By barbara L.
This should be negative stars.... Long story short. tried to buy a pontoon boat through bass pro and have been put off since November and just now told that they don't know when new boats are coming in. are you kidding me. so don't go to bass pro to buy a boat or get one serviced. the service dept is a cluster f..... they have no idea what they are doing. where your stuff is at. and often don't even fix the.problems. do not recommend bass pro for boats. have not had a bad experience with tackle and rest of store. oh, other than their club points program. it's. joke.
By Steven H.
Shipping tracker is a joke. I ordered on their website with 2 day delivery, had my tracking number for all the packages get delayed 2 days with no reason. The tracking website doesn't offer any details on the package except the initial package ready for shipping. I assume it will be longer. I will never order from them again. I wonder when they will shutter their doors.
By David L.
