Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
379 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.
Bass Pro Shops (basspro.com) has 379 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
379 approved reviews, newest moderated first
Ever since cabelas sold out to bassPro, It has been a slow winding spiral downward every day. Quality of products used to be top notch. Now a lot of there stuff is low quality and its buyer beware. Also out of stocks are a daily normal problem. And finally the helpful sales staff is gone and have been replaced by robots who seem to only be programmed for apathy
By SCRUFFY VON C.
This will be the last gun I purchase here. Wait time is a jpke. Spent two hours buying a gun and filling out all the paperwork. Then tried to pick up the gun another 1.5 hours. Went in another day 1:15. Its ridiculous, hire a few more people.
By fernando M.
Hello Mr. Mike So my name is Melisa Richey. I tried to call you but Patrick ended up calling me back. Also, l called corporate on this matter. I worked for your company for almost two months. I did numerous surveys which you know about. I also did numerous credit card sales which you should know about. So I had problems with my the concrete walking on the concrete due to my weight. So I was offered a position to sell the credit cards and I told her sure. But I had also asked her to work me just every other day due to blisters and the pain from my feet. So they proceeded to play games and cut my days to two days. So I don’t like games and I quit. But Patrick proceeded to call me and tell me I didn’t deserve to get any gift cards for the surveys that I did. I feel it was very unfair and wrong. I feel it was stealing from me. I don’t know why Patrick called me back when I asked for you to. Because you’re a very nice and fair man it seems. A girl Complained to me in the eyeglass department about Patrick being so rude and mean and I’ve stood up for him . I said I just can’t believe that well I was wrong. But to give me a reply that he felt like the company had paid me what I was due was very wrong. The lady at corporate said she would investigate it. I guess she’s not . But I know I never signed for any survey cards to have received them. So with Patrick saying he feels I was paid what I was due. I have no clue what he’s talking about that has nothing to do with my survey gift cards. Which I did at least 30 and Patrick told me that I would get $10 per card they charge it a few weeks later. Patrick says he apologize it would be $60 a month. This was when I first started. So is your company happy about taking from people? I told Patrick l would do reviews on the websites about this. It is wrong and unfair. I brought my uniforms back and my lD and everything due back to the company. I did these surveys to get my daughter shoes and stuff. At first, l thought it was $10 cash so l was trying to push so many to help get my daughter a wedding dress. I was told l was doing so well that l would be an employee of the month. But to steal my gift cards 💳 or not give them to me is wrong. I will do this on every site. Your company makes employees or requires everyone to sell these credit cards and push them all day on the microphone. Lord only knows what y’all make. Employees who don’t even know how to sell are terrified to work there. I worked more than anyone and sold more than anyone in my department. Then your company act like this is Despicable. Stealing a poor single ladies gift cards that is due to her . I hope you reply with a more professional manner, Than Your side kick Patrick . I told Patrick l will do reviews on this . It’s wrong period Sent to Manager in Macon ,Ga . He has not replied yet or corporate.
By Melisa
Recently I purchased over 3000 in fishing tackle for a deep sea trip. Went to check my order status approximately a week before it should arrive and didn't have my order number, so I chatted with online help. Gave her my info and she proceeded to tell me that transaction had been canceled and told me to contact the fraud department. Ok. I contacted them I they told me they canceled it with no email Or anything they just decided out of the blue to cancel it. I even used PayPal for protection. They tried looking in my area to see if a store had but I already knew they didn't WHICH IS WHY I ORDERED IT IN THE FIRST DAMN PLACE. DAMN THESE PEOPLE ARE STUPID. But didn't offer to help in any way shape or form. How about some expedited shipping you morons. Moral of the story is I'm done with bass pro.
By chuck F.
Shipping time unacceptably long.
By Steede
We visited Bass Pro Shops in Leeds al in sept 5 for hunting boots for my husband. Meredith helped us and was very friendly and professional. She was very thorough as he tried on several pairs of boots. Meredith deserves some recognition! Thank you Meredith and Bass Pro Shops!!
By Patty R.
This stupid company send my orders 2 pieces and 2 different places and long time periods and let me pay 2 times tax, the stupid orders was 1 trucker cap, 2 Hanley sweaters and 1 hoodie and total cost was almost 65dollars with the sending cost total 104 dollars but i pay almost 207 dollars, and still don't get my 2 Hanley sweaters from tax office please stay away from this stupid company
By Göksel C.
Bass pro shops has gone into the toilet. Customer service is nonexistent. The phone tree like the company is rigid and provides no help. On line orders I placed are sent to the wrong address because of some company error in their system. I am done with this shot show.
By Winston R.
