Bask Bank™Reviews of baskbank.com

I opened a checking account not even a month ago and I tried to zelle my landlord my rent money and bask bank restricted my account for that. I contacted customer service and they are no help. They all say the same thing like they are reading a script. I have to access to my funds so I filed a complaint against them with the OCC and the CFPB. Bask bank is the worst bank ever

I tried to transfer money out of my Bask high-yield savings account and found out, with no warning, that my account had been marked dormant. I called customer service for help, and the representative (Eduardo) couldn't activate the account or resolve the issue during the call. He told me I had to send a message instead, and that activation could take up to 2 business days. There was no explanation for why the account went dormant or why I wasn't notified in advance. If you're thinking about opening a high-yield savings account with Bask, keep in mind that you might not be able to access your money right away, even if you call.

Bask Bank is a FRAUDULENT banking institution! I opened a simple checking account on 6/1/2026 and transferred an opening deposit of $16.00. Bask Bank, has not allowed any activity to be done, since day one. Now, it has been 19 days. I cannot make a deposit, I cannot make it withdraw. Bask Bank will not let me close the account. I have called 14 times. I was sworn that someone would call me and no one has at all. At this point, they are holding my money without my consent. This is fraudulent & considered theft. DO NOT USE THIS BANK!!!!!!

Had an account with them for a short time. Now I regret it. Just got a security breach letter from them. That’s highly alarming coming from a bank.

Received a letter last week concerning a security breech where both my name AND my SSN were compromised. So what do they offer? Two years of credit monitoring. Meanwhile I now have a lifetime of potential identity theft and financial fraud to worry about. Sent them a secure message and asked to close my account and not even the hint of an apology from their customer service. I don't care what kind of interest rates they're offering, stay far away from this financial institution, unless you do want your personal information plastered all over the dark web.

More evidence of a poorly run company. I just received a letter from Bask Bank telling me they had what they called "an isolated security incident". This incident was a DATA BREACH where my NAME and SOCIAL SECURITY NUMBER were involved. But now the letter says "Our systems continue to operate normally and securely". I don't ever want their NORMAL again!!!

When I opened a CD it said they would notify me before it matures so that I take out the money in time, or it would just roll over into a new lower interest rate CD and you'd have to pay a penalty to get the money. They never notified me, but thankfully I was on top of it and got the money. Also here it is March 2026 and they still haven't sent me a 1099, nor can you obtain one on their site. I emailed customer service, first they said they're working on it. I recently emailed again and no reply.

Customer service is a total chaos. Do not solve issues at all. Referred over 10 times to fraud dept saying they will call me. For the last 3 months I am still waiting for their call so I can solve my issue with my funds. I am not asking any favor or for money just regular services on my three accounts and it has been impossible. Today I gave up on these Clowns. Closed my accounts and transferred funds to my new bank, By the way, better interest rate yield.